Quality Virtual Support Ii

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Essential Job Duties
Conduct estimate, photo and documentation reviews using standard review process developed by Caliber
Communicate findings to service advisors for training and compliance improvement purposes
Identify areas for GP% improvement through report analysis and estimate review
Reinforce company standards for part selection, vendor usage, labor mix and refinish processes
Report and track findings for management
Comply with all Caliber safety rules, policy guidelines and company standards
Other duties as assigned
Skill/Requirements
High school diploma or GED
Minimum 5 years related experience
Must be able to understand the needs of the carrier and the customer.
Advanced understanding and knowledge of repair process/procedures- what is necessary to fix a vehicle, assess damages, and understand collision theory.
Detailed knowledge of CCC/Mitchell estimating & P-Page logic
Excellent verbal & written communication skills
Must be at least 18 years of age
Multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with World Class customer service approach to internal and external customers
Must be able to sit for long periods of time