Quivira Room And Locker Room Mananger

Job Title: Locker Room Manager

Location: Indian Hills Country Club – Mission Hills, Kansas

Department: Locker Rooms

Reports To: Director of Clubhouse Operations

Job Summary:

The Locker Room Manager at Indian Hills Country Club is responsible for overseeing the operation of the men's locker room, women's locker room, and Men's Quivira Room, ensuring a clean, organized, and welcoming environment for all members and guests. In addition to locker room management, this role also involves supervising the club’s on-course Halfway House, ensuring efficient service and high-quality offerings for golfers on the course. The Locker Room Manager will work closely with the food and beverage and clubhouse operations teams to ensure a seamless member experience across both areas.

Key Responsibilities:

• Locker Room Operations:
• Oversee the day-to-day management of the men's and women's locker rooms, ensuring they are well-maintained, stocked, and provide exceptional service to members.
• Ensure cleanliness, proper functionality of all facilities (showers, restrooms, saunas, etc.), and address any maintenance issues promptly.
• Manage locker assignments, towel services, and laundry operations.
• Provide personalized services to members, such as shoe shining, minor repairs, and other requests.
• Regularly audit all revenue generating services to ensure revenue is being accurately captured and in a timely manner.
• Manage the daily lunch buffet in the Quivira Room to ensure stock levels are appropriate, revenue is captured, and food safety protocols are being followed.
• Halfway House Supervision:
• Manage the operations of the halfway house, ensuring efficient and high-quality food and beverage service to golfers.
• Oversee staff, scheduling, inventory control, and compliance with health and safety regulations.
• Ensure the halfway house menu is appealing, and work with the Director of Food and Beverage as well as Executive Chef on product offerings.
• Provide a welcoming atmosphere and friendly service to enhance the overall golfing experience.
• Staff Management & Development:
• Hire, train, and manage locker room and halfway house staff, ensuring they are knowledgeable about their responsibilities and deliver top-notch service.
• Foster a positive, service-oriented culture among staff, prioritizing professionalism and attentiveness to member needs.
• Conduct regular staff evaluations and provide coaching and guidance to ensure continuous improvement.
• Member & Guest Experience:
• Engage with members and guests to anticipate their needs, resolve any issues, and ensure satisfaction with both the locker room and halfway house services.
• Implement feedback systems to continually improve service delivery and enhance the member experience.
• Enforce club rules and policies with members and guests as needed in a calm, understanding, and professional manner.
• Inventory & Budget Management:
• Maintain accurate inventories for locker room amenities, towels, supplies, and halfway house food and beverages.
• Ensure stock levels are maintained, and items are replenished as needed without over-ordering.
• Assist in budget preparation and monitor costs to ensure efficient operations while maintaining high service standards.
• Health & Safety Compliance:
• Ensure both the locker room and halfway house adhere to all health and safety guidelines, including cleanliness standards, and food handling procedures.
• Conduct regular inspections to ensure all facilities and equipment are in safe, working condition.

Qualifications:

• Management and leadership skills
• Knowledge of customer service practices in a golf course or private club setting
• Training and development skills
• Staff management and hiring skills
• Organization and bookkeeping skills

Education:

• Bachelor’s degree in hospitality or business-related field preferred

Experience:

• 5 years of Hospitality or restaurant management experience required
• Previous Locker Room experience preferred

Working Conditions:

• Full time
• Evening, weekend, and holiday availability required

Salary and Benefits:

• Salary commensurate with experience
• Health Benefits after 90 Days – Full Time Employees
• 401K Participation and matching after 1 Year – Full Time Employees
• Employee golfing available on Mondays
• Staff meals provided during shift

Application Process:

To apply, visit http://www.ihcckc.com/careers and browse our open positions.

Equal Opportunity Employer Statement:

Indian Hills Country Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic protected by law. We encourage applications from individuals of all backgrounds and experiences.