Rado Boutique Manager | Collins St

The Role

This marks an exciting new chapter for Rado as we prepare to open our first Australian Retail Boutique this June in Melbourne. The Boutique Manager will play a pivotal role in the successful launch and ongoing operation of this flagship location. You will encompass full accountability for staffing, sales performance, training, inventory control, and cost management, while also leading the client experience. As a key ambassador of the brand within the market, the Boutique Manager is expected to embody the highest standards of professionalism, client service, and sales excellence.

Key Responsibilities

• Conduct team training, orientation, and regular coaching to uphold high customer service standards
• Review operational reports to ensure compliance with company policies and procedures
• Oversee store set-up, processes, and sales team task completion
• Oversee daily security stock counts and inventory management
• Troubleshoot store issues to maintain service, efficiency, and productivity
• Ensure store security and adherence to safety policies and procedures
• Work alongside HR team with hiring and interviewing of new team members
• Manage workforce inductions, scheduling and rosters
• Support staff with escalated client issues
• Motivate staff, set objectives for performance reviews, and identify training needs
• Perform staff performance appraisals and provide ongoing feedback
• Maintain Rado learning and training qualifications
• Lead by example and provide staff continuous coaching to improve selling skills
• Collaborate with Marketing & Communications on event planning
• Be passionate about clientelling and CRM excellence, fostering genuine, long-term relationships with clients and inspiring the team to deliver a personalised luxury experience

Skills and Experience

• Minimum 5 years retail experience in high range/premium sector preferred
• Tertiary qualifications in Business Administration preferred
• Proven retail management experience
• Excellent organisational skills
• Excellent oral and written communication skills
• Highly developed and proven customer service Skills
• Computer literacy skills: Word, Excel
• Numerical and financial acumen
• Effective time management and problem-solving skills
• Team player with energy, drive and enthusiasm
• Luxury watch industry knowledge and experience an advantage

Benefits

• Collaborative and supportive culture
• Generous employee discount across all Swatch Group brands
• Employee referral program with the opportunity to earn a cash reward
• Access to our Employee Assistance Program
• Comprehensive income protection insurance
• Novated leasing opportunities for electric vehicles
• Extensive professional Learning and Development Program
• Complementary loan watch