Realtor® Success & Agent Assist Coordinator

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The REALTOR® Success Coordinator is responsible for engaging with REALTORS®, internal customers, and consumers on behalf of Royal LePage Benchmark. You’re responsible for helping REALTORS®, internal customers, and consumers with questions or concerns regarding Benchmark products and services. Your duties will include ownership of the administrative function of your designated office, Royal LePage Benchmark as a whole, and leading your determined champion area of responsibility.

To fulfill your primary duty of supporting REALTORS®, internal customers, and consumers, your primary responsibilities will include:

• Performing orientation for new members of Royal LePage Benchmark, including assisting with setting up their computers for office use (e.g. printers, wifi, etc) and helping our REALTORS® through their first few weeks in the industry.
• Handling questions and concerns with a focus on exceptional customer service and first-contact resolution.
• Taking responsibility for the daily, weekly and monthly tasks related to our office in Cochrane, AB (e.g. Ordering supplies, coordinating work, etc) and, from time to time, our other offices (working with your colleagues).
• Communicating with our REALTORS® and clients directly through email, phone and in person.
• Receiving orders, calculating charges and processing cheque deposits.
• Assisting in the development and execution of improved procedures and policies, working closely with other departments and each office’s REALTOR® Success Coordinator
• Helping our REALTORS® know about our suite of tools and services that can benefit them and how to get the most out of what they already have.
• Where necessary, develop and create support documentation that helps our clients with common questions.
• Support the development, testing of processes and tools and the execution of the tools and processes under the Agent Assist service umbrella.

Listing Support

Transaction Coordination

Future areas

Serving as the face of the company, REALTOR® Success Coordinators have a major impact on the overall REALTOR® experience and REALTOR® satisfaction rates when they perform their job duties successfully.

REALTOR® Success / Agent Assist Coordinator skills, qualifications and core competencies

To succeed in their roles, Customer Service Representatives need a variety of skills. Some qualifications that can indicate a quality candidate for the position include:

• Exceptional interpersonal and customer service skills to ensure positive interactions in every instance.
• Multitasking and organizational skills to focus on both long and short-term goals in a fast-paced environment with many distractions.
• Active listening and communication skills to help our clients and refer them to the correct people when necessary, as real estate is a highly regulated industry with strict penalties.
• Strong teamwork skills working with remote team members and engaging with them via email, chat and virtual meetings.
• Analytical and problem-solving skills to identify and implement efficiencies that benefit the company.
• Technical skills in using voice-over-IP phones and Customer Relationship Management (CRM), Google Workspace - Gmail, docs, sheets, slides, forms, etc., AI platforms like Chat GPT, Gemini; Canva, and chat programs.
• Proactive mindset with curiosity around emerging technologies, automation, and AI
• Passion for helping others succeed in a fast-paced, dynamic environment.
• Autonomy, passion and perseverance. Working independently to achieve goals and following through on commitments.
• Familiarity with real estate systems and agent workflows is an asset, but not required

Ethics and commitment without supervision, striving to set a new Benchmark every day.

Job Types: Full-time, Permanent

Pay: $47,000.00-$52,000.00 per year

Benefits:

• Company events
• Employee assistance program
• Wellness program

Schedule:

• Monday to Friday

Location:

• Cochrane, AB (required)

Work Location: In person

Application deadline: 2025-07-29
Expected start date: 2025-08-11