Rebooking Manager (Retention & Lifetime Value) – Mullingar

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DG Ventures are scaling fast across Ireland, Scotland, and international destinations — and we’re now building a dedicated rebooking engine to turn every customer into a repeat customer.

This is a high-impact revenue role, not a support function.

Your mission is simple:
Build and drive a system that generates 30–50% repeat bookings across all brands

You will own the full lifecycle — from post-trip engagement to reactivation campaigns — and work closely with sales and marketing to maximize customer lifetime value.

What You’ll Be Responsible For

• Build and implement a structured rebooking system across all brands
• Design lifecycle campaigns (post-trip, 3, 6, 12 months)
• Create offers, urgency, and triggers to drive repeat bookings
• Manage and grow a rebooking team
• Align with sales and marketing on timing, messaging, and targeting
• Track and improve:
• Rebooking %
• Time to rebook
• Revenue per customer

What We’re Looking For

• Experience in CRM, lifecycle marketing, or retention-focused roles
• Strong commercial mindset (revenue-driven, not just engagement)
• Proven ability to drive repeat business or customer retention
• Structured thinker who can build systems, not just run campaigns
• Confident communicator and team leader

What Success Looks Like

• Rebooking becomes a predictable revenue stream
• Customers consistently return for future trips
• Clear systems replace reactive follow-ups

Please Note:

Only candidates who complete the Google Form will be considered.

Application question(s):

• Please complete the following Google Form:

https://docs.google.com/forms/d/e/1FAIpQLSfJJt7smVbHHU_HUNiZ-17KARHncmVgCSDv2bsbbwE4Xtr-hQ/viewform?usp=publish-editor

Work Location: In person