Reception & Reservations Agent

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An experienced Reservations Agent & Hotel Receptionist is required at Broomfield House.

Reception & Reservation Agent Role

We are currently recruiting for the position of Reception & Reservations Agent. The person will maintain consistent standards of service excellence, ensuring guest satisfaction while creating a work environment that supports organisational values.

The main duties of this role include:

· Consistently offer professional, friendly and engaging service.

· Book and enter room reservation requests using the Property Management System.

· Enter rooming lists while ensuring accuracy, as required.

· Update reservations ensuring a flawless check in and check out process.

· Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.

· To be efficient in Hotel PMS

· Meet conversion targets set by the Revenue Manager.

· Liaise with Sales and other departments as required.

· Answer telephone and email inquiries in a timely manner.

· Assist guests regarding Broomfield House facilities in an informative and helpful way.

· Follow department policies, procedures and service standards.

· Follow all safety policies.

· To greet all guests in a warm, friendly manner

· To check in and out guests efficiently and quickly

· Answer telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests

· To take reservations and deal with inquiries

· To promote and up sell the Broomfield House facilities at all times

· To ensure billing is correctly done to the agreed standards

· To adhere to all company policies including Customer Care, Health & Safety, Fire Safety, etc

· Effective communication with other employees to ensure the day to day business runs smoothly

· To perform to operation standards on the reception desk

· To be efficient in Hotel PMS

· Available for Shift work and weekends.

· Ensure that all guest request & queries are dealt with in a polite attentive manner.

· Update all guest information on the system

Core Skill Requirements:

· You will have worked in a similar role - Receptionist & Reservations Agent.

· You will be computer proficient with experience in data entry

· You will be highly customer focused and sales minded

· You will have worked with reservations systems and auxiliary reservation sites

· You will have worked in a front desk role

· You will have experience in working with property management system.

· You will have worked in a high-volume environment and will be able to demonstrate good time management.

Job Type: Full-time

Pay: €13.00-€14.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

Expected start date: 06/09/2021