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Reception & Reservations Agent
Posted on June 13, 2025
- Limerick, Ireland
- 0 - 0 USD (yearly)
- Full Time

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An experienced Reservations Agent & Hotel Receptionist is required at Broomfield House.
Reception & Reservation Agent Role
We are currently recruiting for the position of Reception & Reservations Agent. The person will maintain consistent standards of service excellence, ensuring guest satisfaction while creating a work environment that supports organisational values.
The main duties of this role include:
· Consistently offer professional, friendly and engaging service.
· Book and enter room reservation requests using the Property Management System.
· Enter rooming lists while ensuring accuracy, as required.
· Update reservations ensuring a flawless check in and check out process.
· Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
· To be efficient in Hotel PMS
· Meet conversion targets set by the Revenue Manager.
· Liaise with Sales and other departments as required.
· Answer telephone and email inquiries in a timely manner.
· Assist guests regarding Broomfield House facilities in an informative and helpful way.
· Follow department policies, procedures and service standards.
· Follow all safety policies.
· To greet all guests in a warm, friendly manner
· To check in and out guests efficiently and quickly
· Answer telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
· To take reservations and deal with inquiries
· To promote and up sell the Broomfield House facilities at all times
· To ensure billing is correctly done to the agreed standards
· To adhere to all company policies including Customer Care, Health & Safety, Fire Safety, etc
· Effective communication with other employees to ensure the day to day business runs smoothly
· To perform to operation standards on the reception desk
· To be efficient in Hotel PMS
· Available for Shift work and weekends.
· Ensure that all guest request & queries are dealt with in a polite attentive manner.
· Update all guest information on the system
Core Skill Requirements:
· You will have worked in a similar role - Receptionist & Reservations Agent.
· You will be computer proficient with experience in data entry
· You will be highly customer focused and sales minded
· You will have worked with reservations systems and auxiliary reservation sites
· You will have worked in a front desk role
· You will have experience in working with property management system.
· You will have worked in a high-volume environment and will be able to demonstrate good time management.
Job Type: Full-time
Pay: €13.00-€14.00 per hour
Schedule:
- 8 hour shift
Work Location: In person
Expected start date: 06/09/2021
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