Receptionist

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Key Responsibilities:

• Greet clients and visitors warmly, ensuring a welcoming and supportive atmosphere.
• Handle incoming calls, emails, and WhatsApp inquiries with sensitivity and professionalism.
• Schedule, confirm, and manage therapy appointments using the clinic’s booking system.
• Maintain client confidentiality at all times as per ethical and legal guidelines.
• Coordinate with psychologists, therapists, and other staff for smooth daily operations.
• Maintain and update client records, appointment logs, and payment receipts accurately.
• Assist clients in filling out intake forms and explain general clinic procedures.
• Manage waiting area ambiance — ensuring comfort and privacy for all clients.
• Collect and record consultation fees and provide receipts as needed.
• Support administrative tasks such as inventory management, file organization, and reports.
• Handle sensitive situations calmly and direct emergencies to appropriate personnel.

Required Qualifications & Skills:

• Bachelor’s degree preferred (Psychology, Management, or related field desirable).
• Proven experience as a receptionist, preferably in healthcare or counselling settings.
• Excellent verbal and written communication skills (English & Malayalam preferred).
• Empathy, patience, and the ability to handle distressed clients sensitively.
• Strong multitasking and organizational abilities.
• Basic computer literacy (MS Office, appointment software, CRM tools).
• Professional appearance and positive demeanor.

Work Environment:

• Calm, client-centered, and confidential atmosphere.
• Team-oriented work culture with psychologists, therapists, and administrative staff.
• Opportunity to learn about counselling processes and mental health awareness.

Reporting To:

Branch Manager / Clinical Coordinator

Salary:

As per industry standards

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person