Receptionist

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About Constellation Healthcare

At Constellation Healthcare, we offer a fresh approach to neurodiversity. We support thousands of families each year with multidisciplinary assessment and early intervention. Our integrated model connects assessment, diagnosis, treatment, and tools to ensure families receive the right support at the right time. Our mission is to empower children and families to move forward with clarity and confidence. We work with children and adolescents aged 2–18 with developmental, communication, and behavioural needs, celebrating every child’s individuality and helping each child reach their full potential. From first contact to post-diagnosis supports, our multidisciplinary team provides guidance, reassurance, and clinical expertise at every step. At the heart of Constellation Healthcare is a deep commitment to child-centric, personalised care, clinical excellence, and a supportive, collaborative environment. Joining Constellation means having the opportunity to make a real difference through your skills. Here, real support means we take care of scheduling and administration — so you can focus on each child’s assessment needs. With our backing, you’re empowered to focus where it matters most: families and their needs.

Responsibilities include but are not limited to;

Front‑of‑House & Client Experience

• Warmly greet clients, families and visitors, ensuring a calm, inclusive and supportive first impression.
• Manage check‑in and check‑out processes for appointments.
• Support children and adults who may require additional sensory or emotional regulation while waiting.
• Maintain a quiet, organised, and sensory‑considerate reception environment (e.g., avoiding loud noises, supporting visual schedules where needed).
• Manage incoming calls, emails and appointment bookings as required with professionalism and clarity.

Administrative Support

• Support clinicians with room bookings, session rotas and documentation processing as required.
• Manage incoming post, deliveries, and general facility enquiries.

Facility Support

• Ensure therapy rooms, waiting areas and reception spaces are tidy, organised and stocked (e.g., sensory tools, stationery, information leaflets).
• Support operational tasks such as ordering supplies or reporting maintenance needs.
• Follow all safeguarding, health & safety and infection‑control procedures.
• Liaise with families, clinicians, external agencies and partners in a supportive and professional manner.
• Escalate concerns or urgent matters appropriately to the Lead Clinician / Facilities Manager as appropriate.
• Participate in team meetings and contribute to continuous improvement of services.

• Experience Required
• Previous experience in reception, customer service, administrative, or healthcare/educational/therapy settings.
• Awareness of neurodiversity (e.g., Autism, ADHD, developmental differences).
• Strong interpersonal skills with a warm, calm, patient communication style.
• Ability to work sensitively with neurodivergent children, young people, and adults.
• Excellent organisational and multitasking skills.
• Excellent telephone manner, with confidence speaking to patients and families in a professional and empathetic way.
• Proficient in MS Office and clinic management systems (or willingness to learn).
• Ability to handle confidential information discreetly.

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Private medical insurance
• Sick pay
• Wellness program

Work Location: In person