Receptionist

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Where kindness meets clarity, and every role supports life-changing care.

About LifeThrive LifeThrive is a people-first, strengths-based behavioral health practice serving families across Southern Illinois. We help individuals and teams grow through behavioral assessments, coaching, and personal development. Our Marion office is a welcoming space for transformation—mentally, emotionally, and professionally—and we’re looking for a receptionist who shares our passion for service and excellence.

Learn more at:_ SimplyThrive.Life_

Your Role

As the Receptionist, you’ll be the first point of contact for clients and a vital part of our administrative team. You’ll ensure a smooth, supportive experience for everyone who walks through our doors or reaches out for services. This role blends administrative precision with compassionate presence and is ideal for someone who is organized, proactive, and eager to make a meaningful impact.

Key Responsibilities

• Greet and assist clients, guests, and team members with warmth and professionalism
• Answer and direct phone calls, emails, and online inquiries
• Manage appointment scheduling and client intake
• Respond to incoming referrals and coordinate follow-up communication
• Verify insurance coverage and obtain benefit information for new and existing clients
• Submit and track prior authorizations with insurance providers
• Prepare intake materials and registration forms
• Maintain a clean, organized, and welcoming front office environment
• Support administrative tasks including data entry, document preparation, and filing
• Coordinate logistics for meetings, workshops, and client sessions
• Handle mail, deliveries, and office supply inventory
• Uphold confidentiality and reflect LifeThrive’s values in every interaction

What You Bring

• High school diploma or equivalent (Associate’s degree preferred)
• 1–2 years of experience in a receptionist, medical office, or administrative role
• Familiarity with insurance verification and prior authorization processes
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and scheduling software
• Excellent organizational skills and attention to detail
• A positive, proactive attitude and a heart for helping others thrive
• Ability to work independently and collaboratively within a mission-driven team
• Multilingual skills a plus

Compensation & Benefits

• $15.00–$20.00/hour, based on experience
• Health insurance (BCBS of Illinois) with 8% employer contribution
• Retirement plan with 3% employer match (after 1 year)
• 12 days of personal time annually (after 1 year)
• 9 paid holidays
• Supportive onboarding and training
• Opportunities for personal and professional development
• A culture of kindness, growth, and shared purpose

Ready to Help Others Thrive?

We welcome applicants who value collaboration, integrity, and the opportunity to make a meaningful impact.

Job Type: Full-time

Pay: $15.00 - $18.14 per hour

Benefits:

• Health insurance
• Paid time off
• Relocation assistance
• Retirement plan

Work Location: In person