Receptionist

Receptionist

Location: Yorkshire, BD4 8PW

Hours of work: Part Time, 25 p/w

Monday - Friday | 8am - 1:30pm

Contract Type: Permanent

The Receptionist plays a vital role as the primary interface between internal operations and visitors, ensuring an exceptional standard of service that reflects the elite and sophisticated ethos of the client’s brand.

Job Description

Working as part of a professional and dedicated team, the receptionist is responsible for creating a seamless, welcoming experience that aligns with both ISS and the client’s values.

This involves a high level of professionalism in appearance, presentation, and manner to leave a positive and lasting impression on all clients and visitors.

A key aspect of this role is ensuring the smooth operation of reception and common areas, maintaining the highest standards of service and operational efficiency.

While the client’s stakeholders have transitioned away from visibly stationed security guards, the receptionist will integrate site security discreetly, ensuring safety and peace of mind without compromising the polished, stakeholder-centric atmosphere.

This refined approach underscores the importance of maintaining a professional yet understated security presence that supports the overall experience.

By representing the values of both ISS and the client’s parent company, the receptionist is a key contributor to creating an elite workplace environment that prioritises refinement, stakeholder satisfaction, and a proactive approach to service delivery.

This position is an opportunity to make a meaningful impact in a sophisticated and dynamic environment.

Key Responsibilities

• Act as first point of contact on reception for clients and visitors, providing a professional and friendly service as well as delivering an exceptional first impression
• Demonstrate a true passion for customer service by pro-actively seeking ways to surprise and delight our clients and guests, always going above and beyond following the “yes we-can” ethos
• Provide the image and service representative of a 5-star business through smiling, professionally greeting clients and visitors, communicating clearly and effectively, taking pride in the reception area, and enjoying a professional business environment
• Work as part of a team to deliver great service
• Provide a warm welcome, build friendly, professional relationships with all colleagues and clients
• Keep reception area clean, tidy, and free from clutter and personal belongings to maintain a professional image
• Promote a professional, pro-active, and positive image to the reception team always, act as an ambassador
• Be flexible and adaptable in their approach to working patterns and systems to maintain site standards
• Deal with and resolve client and visitor enquiries.
• Book services required for the functions / events i.e., set up, equipment, maintenance, hospitality etc
• Be aware of Health and Safety responsibilities and assist with ensuring a safe working environment
• Ensure safe working practices through Health & Safety standards

Professional and Personal Competencies/Qualifications

• Steady employment record to date
• Previous Front of House experience in a corporate or hotel reception role
• Ability to display a real passion for customer service and going the extra mile
• Call handling / telephone answering in a switchboard / reception environment
• Experience of working within a demanding fast paced environment
• Ability to analyse complex problems and identify potential solutions by exploring alternatives, including where applicable risks and potential business impact
• Ability to understand and anticipate the consequences of your decisions for other departments / people in short / long term
• Has recently completed SIA Door supervisor training and holds a SIA license
• Good educational background
• Excellent telephone manner and interpersonal skills

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Job Types: Part-time, Permanent

Expected hours: 25 per week

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Reference ID: 137450