Receptionist

Overview:

The Receptionist is the first point of contact for guests at The Killarney Park Hotel and plays a vital role in delivering a warm welcome and outstanding guest service. This position involves managing check-ins and check-outs, responding to guest inquiries, and coordinating closely with all departments to ensure a seamless guest experience. The ideal candidate will be friendly, professional, and detail-oriented, upholding the hotel's exceptional standards at all times. This is a fixed term contract up to the end of October 2026.

About The Role

Key Responsibilities:

Guest Service Excellence

• Greet and welcome all guests in a warm, friendly, and professional manner.
• Carry out efficient check-in and check-out procedures using the hotel's reservation system.
• Address guest inquiries, requests, and complaints promptly, ensuring guest satisfaction.
• Ensure guest records and reservation details are accurate and up to date.

Front Desk Operations

• Manage incoming calls, emails, and correspondence in a professional and courteous manner.
• Handle guest reservations and room allocations, coordinating with other departments as necessary.
• Maintain the reception area, ensuring it is clean, tidy, and presentable at all times.
• Process payments accurately and in line with hotel policies, including handling cash, credit cards, and billing queries.

Communication and Coordination

• Liaise with housekeeping, maintenance, and other departments to coordinate room readiness and guest requests.
• Report any issues that may affect guest comfort or safety to the appropriate department immediately.
• Ensure clear handovers between shifts, noting any special guest requests or incidents.

Guest Experience Enhancement

• Promote hotel services and facilities, encouraging guests to dine in the restaurant, book spa treatments, or participate in local activities.
• Provide local information and recommendations for dining, attractions, and entertainment.
• Assist with special requests, including room upgrades, wake-up calls, luggage assistance, and transportation arrangements.

Administrative Support

• Maintain accurate records of bookings, guest feedback, and incident logs.
• Assist with administrative tasks such as printing, photocopying, and filing.
• Monitor stock of reception supplies and notify management when replenishment is needed.

Health and Safety Compliance

• Follow hotel policies regarding emergency procedures, safety, and hygiene standards.
• Maintain awareness of fire evacuation routes and health and safety protocols.
• Support a safe environment for guests and staff by reporting hazards or concerns promptly.

Working Hours:

As per the rota provided, including weekends, evenings, and public holidays, in accordance with business demands.

Working Conditions:

This role requires standing for extended periods and working in a dynamic, guest-facing environment. The position demands a high level of professionalism, the ability to multitask under pressure, and strong interpersonal skills to deliver exceptional guest service.

Required Criteria

Skills Needed

About The Company

We are an independent, family-owned hotel with a story that started in the 1930s when Marie O'Sullivan, just fourteen years old, began working in her aunt's guesthouse (which she eventually bought and ran herself.)

That spirit of hard work, resourcefulness, and determination still guides everything we do today. Being family-owned means we can make decisions based on what is right—for our guests, our team, our environment, and our community—not just what is profitable.

We believe that true luxury is not about being flashy or formal. It is a much quieter, warmer, kinder thing. It is about creating a place where people feel genuinely welcome and cared for, and that starts with how we treat one another.

Company Culture

What we stand for matters

Working at The Killarney Park means joining a team that values bravery, authenticity, and belonging.

• Being Brave

means speaking up with new ideas, taking ownership of your role, and doing things the right way even when it is challenging.

• Being Authentic

means bringing your real self to work. We do not want you to follow scripts or put on a fake smile; we want your natural warmth to shine through.

• Creating Belonging

means making sure everyone feels welcome and valued - our guests, and your teammates, too.

These are not just nice words. They guide how we show up, how we work, and how we make a difference every day.

Company Benefits

Working at The Killarney Park means being part of a close-knit, five-star team that values warmth, professionalism, and genuine hospitality. We’re proud to support our people with meaningful benefits, learning and development opportunities, and a positive, respectful workplace culture.

Perks of Being Part of Our Team:

• Learning & development programmes to grow your skills and career

• Team parking

• Complimentary meals while on duty

• 50% off spa treatments and 20% off spa products

• Special off-peak accommodation rates for friends and family

• 50% off meals in the restaurant or bar

• 10% off orders in Luna Coffee & Wine

• Team Charity Day participation

• Bike to Work scheme

• Monthly team social events and a full yearly social calendar

• Monthly reward and recognition scheme

• €500 Team Referral Scheme

At The Killarney Park, your career journey matters.

Employee development programs, Employee discounts, Free parking, Cycle to work, Free work laptop, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Annual Rise, Employee of the Month, Employee Recognition Scheme, Annual performance review, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Staff celebration events, Company employee App

Salary

Not disclosed