Receptionist

Main Purpose of Job: To assist in the organisation of the receptionist shift while on duty and to provide guests with an efficient and friendly welcome and departure.

Main Responsibilities:

Front Office Operations:

o Assist in the smooth operation of the reception desk.

o Welcome and acknowledge all guests in the reception and lobby area in a warm and friendly manner.

o Deliver excellent customer service to all guests at all times.

o Assist in the training and development of new team members.

o Communicate hotel and city services to guests.

o Balance all financial records and reports at the end of each shift.

o Communicate effectively with the accommodation manager and supervisors regarding room availability and guest requirements.

o Organise group luggage to and from bedrooms.

o Take and deliver messages on behalf of guests and managers.

o Maximise room revenue by offering best rates and upselling where possible.

o Ensure floats are balanced at the end of all shifts.

o Prepare rooming lists in conjunction with the reservations team.

o Perform routine cleaning of designated areas as required.

Customer Service:

• Provide efficient and friendly service to guests at all times.
• Follow the hotel's key standards.
• Provide a warm and friendly telephone service to guests.
• Handle guest complaints professionally and to a 4-star standard.
• Maintain a positive, friendly attitude with both guests and colleagues.

Health and Safety:

• Abide by the hotel's health, safety, and environmental procedures.
• Report any health, safety, or environmental hazards within the hotel.
• Report any accidents, incidents, and near misses while on duty.

Presentation and Grooming:

• Wear the correct uniform and name badge at all times while on duty.
• Maintain a high standard of personal hygiene and grooming.

Other Duties:

• Attend relevant training courses as required.
• Serve on hotel committees when required.
• Carry out any other duties as directed by management.
• Assist in other departments when necessary.
• Contribute to the hotel's sustainability efforts by reducing waste, improving energy efficiency, and reducing water consumption.

The successful candidate will be required to have:

o Excellent customer care skills

o Experience from a similar style property

o Experience in working in Teams

o Excellent communication and interpersonal skills

o Ability to work on their own initiative

o Be available to work a mix of shift patterns

Early 7am - 3pm,

Middle 10am - 6pm or 11am - 7pm and

Late 3pm - 11pm

Benefits:

o Competitive Salary

o Continuous training and development

o Complimentary stays in our sister property

o Employee Recognition Awards

o Social Events calendar

o Additional Days Off for Length of Service

o Uniform provided

o Bike 2 Work Scheme

o Taxsaver Commuter Ticket Scheme

o Refer a Friend Scheme

o Employee Assistance Programme (EAP) for employees and friends & family.

o Pension Scheme

o Health Insurance (Reduced Rates)

o Complimentary buffet-style meals in the staff canteen, available for breakfast, lunch, and dinner.