Receptionist

Join our fabulous team at Ballymascanlon Hotel & Golf Resort as a Front Office Receptionist.

The receptionist role is an exciting role that involves providing our guests with top customer service and completing administration tasks to ensure the smooth running of the Front Desk function.

About Us

The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

As part of the TMR Collection & under the guidance of Windward Management, Ballymascanlon Hotel & Golf Resort offers great opportunities for growth & progression in your hospitality career.

Role & Responsibilities

All our team pride themselves in offering exceptional guest service to ensure we always go above our service standards. Your role with us will include:

• To complete duties as requested by the Front Office Manager.
• Completing Front Office Receptionist duties
• Completing Check-ins & check-outs following hotel procedures
• To ensure security checks are completed on a nightly basis
• To promote a helpful and professional image at all times and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude
• To ensure all room service calls are handled quickly and efficiently
• To maintain the upkeep and appearance of the lobby and main hotel entrance
• To perform light cleaning of the hotel entrance by picking up litter and emptying ashtrays & sweeping

About The Role

Requirements

• The ideal candidate will possess a minimum of 1 year experience in a customer service role.
• The ideal candidate must be available to work shifts through the night during the week, weekends and public holidays.
• The ideal candidate must be able to work five days per week.

Perks & Benefits of working at Ballymascanlon Hotel & Golf Resort

We offer the below to all our team members:

• A welcoming & supportive team environment
• Opportunities for development within the Hotel & wider Windward Group
• Meal on duty
• Refer a friend scheme
• Staff discounts throughout the Hotel & its sister properties
• Complimentary car-parking
• Employee Assistance Programme
• Digital Wellness Programme
• Competitive Salary & hourly rates
• Team awards & team recognition scheme including employee of the month, long service awards, team recognition days & random treat days

About Windward Management

Ballymascanlon Hotel & Golf Resort is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as a Front Office Receptionist!

Required Criteria

• Minimum of 1 year experience in a customer service role

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

€14.25 - €14.50 per hour