Join our fabulous team at The Fleet Hotel as an Receptionist.

The Receptionist is an important position working closely with the Front Office Team.

About Us

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Cafe, much loved by Dubliner's for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley's Cafe which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner's for generations.

Job Summary:

The receptionist is responsible for providing administrative support across the organization. This role involves welcoming guests and clients, managing front desk operations, handling phone calls, and performing various administrative tasks to ensure efficient daily operations.

Key Responsibilities:

1. Front Desk Management:

• Greet and welcome visitors in a warm and friendly manner.
• Answer, screen, and forward incoming phone calls.
• Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, brochures).

2. Administrative Support:

• Receive and sort daily mail and deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Assist with scheduling and coordinating meetings and appointments.
• Manage office supplies inventory and place orders when necessary.
• Perform other clerical duties such as filing, photocopying, transcribing, and faxing.

3. Customer Service:

• Address and resolve basic inquiries and concerns from visitors and clients.
• Provide accurate information about the organization and its services.
• Complete check in/out protocol

4. Communication:

• Communicate with other departments to ensure smooth operations.
• Update calendars and schedule meetings as needed.

Requirements

The ideal candidate will possess at least 1 years' experience as a Receptionist in a 4* hotel setting

Perks and Benefits of working at The Fleet Hotel

Competitive rate of pay

PRSA pension scheme

Career progression opportunities across the Windward group

Employee Assistance Programme

Digital Wellness Programme

Complimentary, high quality meals on duty

Discounted room & dining rates in Windward properties for you as well as friends and family

Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About Windward Management

The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join Us Today as a Receptionist!