Receptionist

Gleneagle, proudly certified as a Great Place to Work, is recruiting a Receptionist to join our Front Office team. As the first point of contact, you’ll play a vital role in creating a warm and welcoming experience for our guests — setting the tone for their entire stay.

Our hotel features 287 bedrooms, 30 self-catering apartments, nightly live entertainment, extensive leisure facilities, bars, restaurants, and conferencing and banqueting spaces. Our diverse guests include families, business visitors, tour groups, and those attending events at the Gleneagle Arena or Gleneagle Club.

About The Role

The Role

• Manage smooth guest check-ins and check-outs with a warm, authentic, and knowledgeable approach.
• Handle all guest queries professionally, providing information on in-house facilities, local attractions, and points of interest.
• Ensure accurate guest billing and accounts, presenting them clearly at departure.
• Collaborate closely with all hotel departments to provide seamless guest service.
• Follow all departmental operational procedures and standards.

The Ideal Candidate

• Previous reception experience in a 3*, 4*, or 5* hotel.
• Warm, positive personality with a genuine passion for guest care.
• Strong team player who can also work independently and use initiative when required.
• Great attention to detail and pride in delivering excellent service.

Required Criteria

• Previous reception experience in a 3*, 4*, or 5* hotel

Desired Criteria

• Great attention to detail and pride in delivering excellent service

Skills Needed

About The Company

Rooted in the heart of Munster and guided by the third generation of the O’Donoghue family, The Gleneagle Hotel Group is more than a business — it's a legacy of hospitality, connection, and community. What began as a family-run hotel has grown into one of Ireland’s most dynamic hospitality groups, now the largest employer in Munster’s tourism sector, with over 450 passionate team members during peak seasons.

With a portfolio that includes the Gleneagle Hotel & Apartments, Scotts Hotel, The Maritime Hotel in Bantry, and Gleneagle Arena, the group offers far more than jobs — it offers careers with purpose. From front-of-house service to live entertainment and event management, every role contributes to creating unforgettable experiences for guests and lasting pride for our people.

Company Culture

Recognised among Ireland’s Best Workplaces in Hospitality and proudly Great Place to Work®-certified, The Gleneagle Hotel Group is a place where talent is nurtured, potential is realised, and careers are built from the inside out. Here, individuals don’t just find a job — they discover a path, with access to training, internal progression, and meaningful development at every stage.

At our core, we believe in the power of teamwork, inclusion, and shared excellence. An incredible 99% of our people say it’s a great place to work — and that pride runs deep. We champion diversity, work-life balance, and equal opportunity, fostering an environment where everyone is empowered to thrive, innovate, and grow — both personally and professionally.

Across hospitality, events, and wellbeing, our teams shape more than experiences — they shape the future of Irish hospitality, together.

Company Benefits

We offer a comprehensive benefits package designed to support job satisfaction, wellbeing, and work-life balance. Perks include:

Onsite Benefits: Free parking, complimentary meals, and tea & coffee while on duty.

Leisure Access: Enjoy our top-tier leisure facilities—including a gym, swimming pool, sauna, squash courts, and pitch & putt.

Staff Discounts: Reduced rates on family leisure memberships, hotel stays, dining, and event tickets for you and your loved ones.

Recognition & Rewards: We celebrate our team through Employee of the Month programs, annual awards, staff parties (including family-friendly events), and a complimentary 2-night stay for long-serving employees.

Wellbeing Support: Access to trained mental health first aiders, plus ongoing wellness and social events to promote balance and connection.

Join a team that values your contribution and invests in your personal and professional wellbeing.

Flexible schedule, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Event tickets, Discount on meals purchased , Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Wellbeing Scheme, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Staff celebration events

Salary

Not disclosed