Receptionist

The Fitzwilliam has an exciting new opportunity for an experienced Hotel Receptionist.

The role involves:

• Providing an outstanding guest experience by exceeding guest expectations.
• Carrying out all tasks in accordance with procedures as outlined in the Front Office Standards Manual.
• Ensuring all tasks and checklists are actioned and completed during shift.
• Having comprehensive knowledge and actively promoting the surrounding area of Dublin.
• Maximising all available sales opportunities by actively upselling the hotel facilities and rates.
• Ensuring that all aspects of security and cash handling are followed at all times in accordance with the Hotel Policy.
• Having the highest standards of presentation and cleanliness at the Front Desk.

About The Role

The ideal candidate must have:

• Excellent communication skills both verbal and written
• Previous experience of Opera reservations system is preferred
• Exceptional selling skills both upselling and cross selling
• Attention to detail
• Strong customer focus skills
• Positive attitude to work
• Enjoys a sense of empowerment and a want to improve
• The ability to work shifts and weekends

Required Criteria

• Exceptional selling skills both upselling and cross selling
• Ability to work on a fully flexible schedule

Desired Criteria

• Previous experience of Opera is preferred

Skills Needed

About The Company

The Fitzwilliam Hotel Group is a collection of luxury hotels known for exceptional service, contemporary style, and prime city locations. With a focus on providing unforgettable guest experiences, each property combines modern elegance with warm Irish hospitality. From award-winning dining to beautifully designed rooms, the Fitzwilliam Hotel Group delivers comfort, quality, and sophistication, setting the standard for luxury stays in Ireland and beyond.

Company Culture

At the Fitzwilliam Hotel Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation, and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.

Company Benefits

At the Fitzwilliam Hotel Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays across the group, meals while on duty, uniform provision, and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.

Vacation, Paid time off, Retirement plan and/or pension, Competitive salary, Long service recognition, Employee Recognition Scheme

Salary

Not disclosed