Receptionist - Ft 5:45am-1:45pm

Schedule: FT, 5:45am - 1:45pm, schedule includes every other weekend, rotating holidays

Pay range is based on experience: $15:50/hour - $16.50/hour

Essential Skills:

• Excellent customer service skills required

• Proficiency with computers required

• Organization and ability to prioritize tasks

Who We Are:

Cypress Palms has been recognized as a 2014 & 2019 recipient of the Bronze Commitment to Quality, National Quality Award for its outstanding performance in the health care profession. Cypress Palms offers additional services to residents that are not typically found at other communities. Cypress Palms offers an extended range of care levels, including independent living, assisted living, memory care, respite care, and our own Parkinson's programs. Located on a gorgeous campus setting surrounded by lakes, fountains, walking paths and an onsite Pre-School/Daycare.

Summary of Role:

The primary purpose of this position is to greet and assist visitors, residents, callers and provide exemplary customer service at all times. As directed by your supervisor, perform administrative support functions efficiently and in accordance with established procedures.

Platinum Service:

We take pride in delivering Platinum Service®, our commitment to put residents and their families at the heart of everything we do. Join our team and come see why our team members consistently place Cypress Palms above other senior living competitors as a great place to work.

Shift:

Per Diem

Why Work for Us:

• Comprehensive Health Plan Options
• Medical and Prescription Coverage
• Dental and Vision Coverage
• FSA & HSA Account Options
• Access to Health Care & Mental Health E-Visits
• $10k Life Insurance Coverage*
• Supplemental Insurance Options
• Pet Insurance
• 401(k) Retirement Savings Plan with Generous Company Matching Benefits
• Paycheck Advances with Rain Instant Pay
• Employee Support Program (EAP)
• Tuition Discounts & Reimbursement with Rasmussen College
• Team Member Referral Bonus
• Shift Differentials
• LifeMart Employee Discounts
• OnShift Engage Bonus and Incentives
• Generous Paid Time Off & Discounted Travel Accommodations

• Benefits available to eligible employees with enrollment in a medical insurance plan. Eligibility may vary by position, average hours worked, length of service, and/or location.

Essential Job Functions, Duties, and Responsibilities:

• Greet visitors, residents, and vendors in a courteous and professional manner. Identify visitors and direct to appropriate location. Process and record visitor information as defined by the community.
• Answer the telephone, determine nature of call, and direct caller to appropriate individual or department.
• Respond to requests from within the community; identify and locate appropriate personnel.
• Maintain resident information by name and room number, eligibility to receive calls, emergency phone members of on‑call personnel, department extensions, key personnel, etc.
• Exercise discretion in releasing information so that confidentiality and privacy are maintained. Information must be stored in a safe and secure manner at all times.
• Identify security concerns and notify supervisor or proper authorities. Effectively communicate facility policies and procedures to visitors, staff and vendors.
• Assist with administrative duties which includes, typing, copying, filing, posting accounts, sorting mail, ordering supplies and repairs, mailing out doctor’s orders.
• Maintain a work environment that is clean and presents a professional image.
• As appropriate, document and resolve concerns or relay to the appropriate staff.
• Ethically and responsibly conduct small monetary transactions for ticket sales, etc.
• Attend and participate in service training programs to meet state and federal requirements.

Required Knowledge, Skills, and Abilities:

• Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism.
• Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must be able to work with ill, disabled, elderly, emotionally upset, and potentially hostile people within the facility.
• Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.

Education and Experience:

• Prefer a high school diploma or GED.
• Prefer experience in a clerical position or successfully completed a secretarial science program from an accredited school/college.

Licensing/Certifications:

• None.