Receptionist / Patient Coordinator

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A busy and growing dental practice is seeking a Receptionist / Patient Coordinator to join the team.

This role combines front desk responsibilities with patient communication, administrative support, and proactive follow-up to help ensure an excellent patient experience from first contact through to treatment completion.

Key Responsibilities

• Welcoming patients and managing check-in/check-out procedures
• Booking, rescheduling, and confirming appointments
• Answering phone calls and managing patient enquiries
• Managing daily diary flow and helping minimise gaps/cancellations
• Following up with patients after treatment plans have been provided but not booked on the day
• Supporting patients with next steps and maintaining follow-up records
• Managing recall appointments and overdue patient follow-ups
• Processing PRSI eligibility checks and PRSI claims
• Handling payments and maintaining accurate patient records
• Supporting general practice administration

Ideal Candidate

• Previous receptionist, customer service, or dental experience preferred
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Comfortable working in a busy, patient-focused environment
• Confident using computer systems and practice software
• Proactive, professional, and solution-oriented approach

What We Offer

• Supportive and friendly team environment
• Opportunity to develop within a growing dental practice
• Varied role with both patient-facing and administrative responsibilities
• Training and support provided where needed

Work Location: In person