Receptionist/Office Administrator

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Receptionist/ Sales Administrator with front of house duties

Essential

A warm and friendly manner both in person and on the telephone

Computer literate in word and excel with a willingness to learn other computer software programs

Ability to converse with good written English via email

Excellent organisational skills

Ability to multitask

An interest in the outdoors

Attention to detail

Common sense and a ‘can-do’ attitude

Desirable

· Barista experience

· Haccp training

· Hospitality or retail experience

· To be fond of animals

Job Description

The job of receptionist/ sales administrator with front of house duties involves the following;

· Administration of sales enquiries by phone, email, social media and in person.

· Ensuring guests are greeted and checked in on arrival with a warm welcome ensuring disclaimers are correctly filled out and billing/payment is taken or processed before guests are handed over to the respective guide or coach.

· At the end of the day sending the daily invoice for any room charges created for hotel guests

· Assisting management with any accounting administration.

· To carry out any clubhouse tasks such as the preparation of hot beverages and sale of food items or merchandise sales as required.

· To assist in keeping clubhouse and customer areas clean, as and when required.

· To maintain a clear organised working environment for both staff and guests in front of house/office areas.

As the first point of contact by phone or in person you will be a brand ambassador for Ashford Outdoors exuding a genuine Cead Mile failte for our diverse customer base. Communication, problem solving, and organisational skills will come to the forefront in this role. Many guests are coming from a 5 star hotel and we endeavour to match their expectations. Knowing what our capacity is for each activity on a given day is essential.

Job purpose

To ensure a warm welcome for our guests, with a swift and efficient check in and payment. To excellently administer the sales process via the phone, email and online booking system. To maximise our revenue by selling as much as possible and assisting to put systems in place to ensure this. To continue to foster a good relationship with the sales and reception teams on the Ashford Estate. To help with the smooth running of our ‘Clubhouse’ and thus enhancing our customer’s experience.

Responsibilities

To have excellent product knowledge for all our offerings

To welcome and check in our guests at 5 star standard

To answer the telephone professionally

To collect payment for activities and goods

To take bookings over the phone and via email

Along with the management team to program the online booking systems availability to show real time availability by activity by month as agreed

Along with management to ensure the smooth running and cleanliness of the ‘Clubhouse’ and customer areas.

To ensure the prepayment of activities of all day visitors before arrival

To follow the standard operating procedure of the clubhouse

To assist with training seasonal ‘clubhouse’ staff

To liaise with the managers and equestrian leader to ensure the availability for the current day is known

To prepare and send an invoice to the estate hotels for room charges at the end of each day and prepare end of day till reports

To notify estate hotels of our availability for the following day via email at the end of each day

To prepare coffee and tea and serve light refreshments such as scones

To operate our pos system for all activities and items for sale

To help file documents, compile reports and assist with data processing of accounts when requested

Pay: €19,890.00 per year

Benefits:

• On-site parking

Work Location: In person