Receptionist/Stationery Officer

• Leading National Industry Association
• Professional, supportive team environment
• Full-time role
• Office located in Mayfield West

The organisation

The Housing Industry Association is Australia's peak private sector building industry body, representing builders, trade contractors, manufacturers, suppliers and related industry participants. As a national industry organisation, HIA's primary role is to represent and advance the interests of its members.

The role

We are seeking an enthusiastic and motivated individual to fulfil our varied reception position. This position requires the successful candidate to undertake general reception duties including telephone and administrative tasks combined with co-ordinating the sales and marketing of stationery products amongst other tasks. The successful applicant will also be responsible for welcoming visitors to our Home Inspirations Centre and ensuring they have a positive experience on their visit as well as supporting our staff in areas such as membership, training and events.

As the ‘first point of contact’ between HIA, its members and the public this role requires the successful applicant to maintain a high standard of customer service whilst handling multiple tasks in a busy environment. If successful, you will also be required to assist with enquiries and processing of sales in relation to stationery, the bookshop, training and events.

Key responsibilities include:

• Provides a high level of customer services to HIA members and visitors including Reception duties, servicing membership and home inspirations visitors as required.
• Assist visitors to the Home Inspirations centre with enquiries, hand out exhibitor brochures, collection of visitor contact details and processing of cards
• Performs administrative functions to support the smooth running of the Hunter office, including support to commercial business units and regional projects
• Telemarketing for events, renewals, etc. when required
• Attend functions in local area and participate with registrations when required
• Effectively manages and promotes HIA Stationery to increase product sales, including all associated administrative duties.
• Proactively promote and sell HIA Stationery products
• Ensure that the budget and profitability of the regional HIA Stationery budget is achieved
• Provide high quality administrative support to the Hunter team
• Develop and maintain excellent relationships with members and the Hunter team through assisting business units to undertake a broad range of member service activities
• Proactively assist with identifying business risks and opportunities to continually improve the efficiency and effectiveness of the region.

To be successful, you will require:

• Strong customer service focus
• Sound judgement, a commitment to quality of service and a proven track record in responding to client needs
• Excellent interpersonal and telephone communication skills
• Minimum typing speed of 40 words per minute
• Knowledge and ability to utilise Microsoft office packages i.e. Microsoft Outlook, Word, Excel etc.
• Ability to prioritise workloads and to work under pressure to meet deadlines
• Ability to work well as part of a team
• Self-motivated and skills in problem solving
• Ability to demonstrate initiative and produce quality outcomes
• The ability to develop effective work relationship with management, staff and client groups to achieve desired results and objectives.

A full position description can be found in the Careers section of our website, careers.hia.com.au

HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover. Eligibility requirements apply.

If you are interested in this position, please submit your application by clicking on the link to apply before 20 January 2025.

HIA employees enjoy a variety of benefits including the option to purchase up to two weeks annual leave per calendar year, salary sacrifice arrangements, study assistance program, paid maternity leave, and group insurance cover. Eligibility requirements apply.