Receptionist/Workplace Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Ambassador is responsible for managing the front of house and reception services. With a client centric approach to service excellence, where guests feel welcomed, ensuring a positive first and last impression for all visitors The Workplace Ambassador functions as a JLL professional who assists the FM team supporting the management of service delivery in their assigned buildings. As front of house support the Workplace Ambassador must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

Activities:

Customer Experience

Greet all visitors with a warm welcome, creating a memorable experience.

Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times.

Take initiative to proactively address guest needs and answer questions.

Share knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.

Escort visitors to meeting rooms as required

Receive, direct and relay telephone, email and other queries

Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times

Facilities Administration

Track all visitors, including vendors, visiting employees and guests, using client provided tool.

Coordinate security access cards for employees and vendors

Coordinate printing and issue of visitor badges.

Administration of parking spaces for visitors and employees

Arrange taxis for client staff and visitors as requested

Book onsite meeting rooms and hospitality as per client requests and according to site procedures

Assist with tracking employee on-boarding/off-boarding processes.

Monitor and maintain office and badge consumables in line within agreed stock levels

Site Operations

Conduct daily meeting room checks as required by Facilities Management

As required, assist with incoming and outgoing mail enquiries according to the existing procedures

Assist in coordinating the repair and maintenance of office equipment including site inspections and Work Order creation

Monitor Work Orders created for assigned building, following through to completion according to designated responsibility

Ensure accurate and detailed hand over is planned & passed on (for tasks for within responsibility), if absent from the business

HSE, Security & Quality

Demonstrate permanent high level of security awareness, knowledge of emergency

evacuation procedures, procedures for visits from local authorities.

Understand & actively support JLL’s HSE and Quality Management programs

#LI-FT1

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.