Receptionist/Workplace Ambassador - Categoria Protetta L.68/99

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Workplace Ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.

Responisibilities :

• Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience
• Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries
• Receive, direct and relay telephone, email and other queries via front of house
• Greet, assist and direct candidates/new hires/visitors and the general public appropriately
• Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised
• Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail
• Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations
• Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured
• Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces
• High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers
• Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events
• Provide timely, accurate & personalized response to meetings and events enquiries
• Work flexibly in different settings as part of a the team
• Coordinate the daily updating of room booking displays in line with local/regional processes
• Play a key part in supporting onsite space audits and walk-the-store processes
• Support and cover other facilities team services as required, such as Corrigo requests, work orders, incoming/outgoing mail and courier services, site inspections, and one-off or administrative tasks
• Car Fleet
• Health & Safety

Requirements:

• Excellent communication skills, both verbal and written
• Strong customer service orientation with a positive, can-do attitude
• Previous experience in a front-of-house, hospitality, or customer service role
• Ability to maintain a professional appearance and demeanor at all times
• Exceptional attention to detail and organizational skills
• Proficiency with Microsoft Office suite, particularly Outlook and SharePoint
• Ability to work flexibly and adapt to changing priorities
• Strong problem-solving skills with the ability to think quickly under pressure
• Team player who can also work independently when required
• Experience in event coordination or meeting room management is desirable
• Knowledge of health and safety procedures and security protocols
• Ability to maintain discretion and confidentiality when dealing with sensitive information
• Fluent knowledge of italian and english

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La/Il Workplace Ambassador è responsabile dell'esperienza dei visitatori interni ed esterni. L'obiettivo è fornire i più elevati standard possibili ai nostri clienti interni ed esterni attraverso tutti i servizi di accoglienza e di organizzazione di riunioni ed eventi. Sebbene fornire servizi di accoglienza sia un obiettivo chiave, il team è anche responsabile degli standard di presentazione, amministrazione e fornitura di tutti i servizi e le aree per riunioni ed eventi, quindi lavorerà in una varietà di contesti. Deve dimostrare un elevato livello di consapevolezza della sicurezza in ogni momento e avere una chiara conoscenza di tutte le procedure di emergenza e di evacuazione in loco.

Responsabilità:

• Prendersi carico dell'esperienza dei visitatori interni ed esterni, per garantire che tutte le interazioni lascino al cliente un'esperienza positiva e memorabile
• Fornitura di tutti i servizi essenziali di accoglienza come registrazione, rilascio badge, gestione bagagli, oggetti smarriti e ritrovati e consegne
• Ricevere, indirizzare e inoltrare telefonate, email e altre richieste tramite l'accoglienza
• Accogliere, assistere e indirizzare adeguatamente candidati/nuove assunzioni/visitatori e il pubblico in generale
• Continua consapevolezza di tutti gli eventi in loco, per garantire che l'esperienza del visitatore sia personalizzata e ottimizzata
• Contribuire proattivamente al mantenimento dei più elevati standard di presentazione e funzionalità nelle aree identificate di accoglienza e di riunioni ed eventi, con grande attenzione ai dettagli
• Eseguire la configurazione fisica degli spazi per riunioni ed eventi, in linea con le linee guida del team e le considerazioni EHS
• Monitorare gli ambienti delle sale riunioni inclusi mobili, segnaletica, attrezzature, temperatura, tessuti e materiali di consumo, assicurando che vengano catturati i dettagli più piccoli
• Creare e mantenere efficientemente sistemi aggiornati di prenotazione sale su Outlook, conference room finder e SharePoint per gli spazi identificati per riunioni ed eventi
• Elevata consapevolezza dei servizi dell'area locale come negozi, ristoranti, hotel e trasporti, al fine di supportare i clienti
• Collegamento quotidiano con i partner del team unico come i team di sicurezza e pulizia per il coordinamento di riunioni ed eventi
• Fornire risposte tempestive, accurate e personalizzate alle richieste relative a riunioni ed eventi
• Lavorare in modo flessibile in diversi contesti come parte del team
• Coordinare l'aggiornamento quotidiano dei display di prenotazione sale in linea con i processi locali/regionali
• Svolgere un ruolo chiave nel supportare gli audit degli spazi in loco e i processi di ispezione del sito
• Supportare e coprire altri servizi del team delle strutture secondo necessità, come richieste Corrigo, ordini di lavoro, posta in entrata/uscita e servizi di corriere, ispezioni del sito e compiti occasionali o amministrativi
• Parco Auto
• Salute e Sicurezza

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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