Referral Coordinator - Orthopedics

Job Description:

The Referral Specialist is responsible to execute patient referrals as indicated by physicians, seek authorization as required by individual insurances and notify patients.

Schedule Monday - Friday 8 am - 5 pm.

• Obtains referral request from physician.
• Verifies insurance coverage or lack thereof for patient. Obtains authorizations if needed from insurance coverage.
• Gathers all records necessary for incoming or outgoing referral requests.
• Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient's financial obligations for services provided.
• Completes referral paperwork, including copies, and fax to medical office.
• Contacts patient regarding referral information and give name, location, telephone number of specialist.
• Acts as a liaison between hospitals, physicians, health plans, vendors, and patients, or other referral sources.
• Covers New Patient Coordinator, Non-oncology referral coordinator, HIM, VA authorizations and phones as needed and under the supervision of the team Leader.
• Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.

Minimum Qualifications

• One year front office or revenue cycle experience in a health care organization.
• One year of customer service.
• One year of Microsoft Suite.

Physical Requirements:

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment.
• Typically includes items of varying weights, up to and including heavy items.

Location:

Rocky Mountain Orthopedics

Work City:

Grand Junction

Work State:

Colorado

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.27 - $29.33

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers , and for our Colorado, Montana, and Kansas based caregivers ; and our commitment to diversity, equity, and inclusion .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.