Refund Desk Executive

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview:

The delivery of tourist tax-free shopping refund services and first level support during transaction processes, providing a consistent and professional level of service in line with company policies and procedures. Based at Copenhagen Airport. Full Time role over initial 12 month fixed term contract.

What you will do

• Delivery of exceptional customer service aligned with Planet’s standards of excellence
• Provide a warm welcome and guide guests through their visit
• Assist customers by explaining procedures, answering questions, and anticipating needs
• Ensure VIP customers receive tailored and outstanding experience
• Resolve conflicts professionally, always aiming for customer satisfaction
• Process Planet Tax Free forms in compliance with local regulations and company guidelines
• Provide customers with relevant information and support throughout the refund process

Who you are

• A minimum of 1 year working experience in a comparable industry (finance, hospitality, luxury retail)

• Self-reliance, ability to work independently and follow relevant procedures
• Fluency in written and spoken English

Why Planet:

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

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