Regional Director Dublin/National

Job description: Regional Director

Location: Dublin/National

Reports to: Chief Operating Officer

Line Management of: Lead Vets

Summary of Job Purpose and Function

The Regional Director role is a key senior strategic and operational role in the Village Vets leadership team, and has overarching responsibility for the performance of the clinics in the region under their remit, with effective governance to deliver high quality clinical services meeting our commitment to excellence. This exciting role reports to the Chief Operating Officer, and has responsibility for leading on the strategic direction for their clinics, delivering the Village Vets strategy and the three year business plan. Working closely with cross-functional business partners, the Regional Director will lead on clinical quality and governance, exceptional client service and team engagement, to ensure delivery of outstanding growth and sustainable commercial performance. A senior role in the business, the Regional Director will be an important ambassador for Village Vets, understanding how to lead positively by example to promote well-being and a growth mindset.

Leadership:

• Demonstrate the values and principles of Village Vets both internally and externally, promoting the company as the leading provider of Veterinary Services in Ireland
• Act as a role model and lead your team with a positive mindset, providing coaching and mentoring support to direct reports (Lead Vets) and the wider team as appropriate, with the support of business partners, building positive relationships at all levels
• Coordinate and lead on regular clinic team meetings, facilitating the agenda and ensuring minutes and actions are generated
• Be a trailblazer in best practice continually striving for clinical improvement , operationally, culturally and commercially
• Be an inspirational figure within the business, and a motivational communicator to your teams, the wider business, and external stakeholders
• Actively promote equality, diversity and inclusion, recognising and celebrating achievements of all and those who excel within the team

Commercial and operational accountabilities:

• Deliver Key Performance Indicators as set by the Business Plan and the COO, having full accountability for the Regional P&L, reporting on monthly performance on this basis to the COO and periodically to the Board
• Ensure that exceptional clinical quality is at the foundation of the commercial performance of your clinics, placing access to care as a priority, alongside preventative healthcare and the PHP
• Drive operational efficiencies through your clinics, optimising working patterns and resource management to maximise the delivery of quality care through the clinical teams
• Ensure leaders of your clinics have a full understanding of the commercial outputs of their clinics through the P&L, working within the framework of KPIs across quality, client, people and commercials
• Work collaboratively with the HR team to build out and execute the people plan for your clinics
• Have an understanding of market conditions, local, national and international, translating this knowledge into the strategic direction of your clinics and the wider business
• Working with the Head of Property and COO, play a leadership role in refurbishment and development projects, from conception and scoping to delivery
• Drive exceptional customer experience within your clinics, working closely with the Front of House and Marketing teams, ensuring every client receives the distinctive Village Vets Experience
• Ensure compliance with GDPR and H&S regulations across every team and clinic in your region

This list is not exhaustive, and there may be additional leadership duties required to ensure the effective running of the region.

While at work all staff are required to take care of their own health and safety and that of others who may be affected by their acts and omissions & co-operate with Village Vets policies and procedures.

Education, experience and skills:

Criteria Essential Desirable

Professional/Technical Qualification

Bachelor's Degree or Level 9 Business Qualification

Further qualification in Finance or HR

Experience & Job Knowledge

High level experience in multi-site management in a service industry

P&L accountability

Experience within the Veterinary/Human Health industries

Skills & Competencies

Excellent communication skills (written & oral).

Ability to work well in a fast-paced environment with multiple competing demands.

Excellent time management with an ability to deliver to deadlines and within budget.

Strong emotional intelligence

Ability to work autonomously

Confident and competent decision-making skills

Ability to provide training and direction to new team members

Ability to work in a team

Full driver’s licence

Coaching and/or people leadership experience/qualifications

Financial acumen

Personal Qualities

Excellent standard of personal presentation

Professional approach to customer service

Self-motivated to work independently without constant supervision

Trustworthy with a conscientious approach to work

Confidence, warmth and a good sense of humour

Job Types: Full-time, Permanent

Pay: Up to €85,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Gym membership
• Private medical insurance
• Store discount

Ability to commute/relocate:

• Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (required)

Experience:

• multi-site management in a service industry: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Application deadline: 03/12/2024
Reference ID: Regional Director
Expected start date: 09/12/2024