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Regional Iot Technical Lead
Posted on July 12, 2025
- Dublin, Ireland
- 0 - 0 USD (yearly)
- Full Time

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- Travel: 25-50%
- Reports To: LMC Global Delivery and Service Manager
- Team: SDS Global Management Team
- Own the technical performance and operational integrity of all IoT-based systems and devices within the assigned region.
- Provide expert-level diagnostics and support for Azure IoT services, telemetry platforms, and integrated applications.
- Maintain comprehensive knowledge of all deployed solutions, configurations, and dependencies within the region.
- Lead root cause analysis and present investigatory findings to the SDS Global Team and Regional Manager.
- Manage and resolve ServiceNow and ICM tickets; escalate unresolved issues to the Global Service Coordinator and Regional Manager.
- Maintain and troubleshoot network connectivity, including port configurations, firewall rules, and secure system integrations.
- Support lifecycle planning, preventative maintenance, and system refresh/decommission efforts in coordination with the Regional Manager.
- Create and maintain region-specific technical documentation, including SOPs, Knowledge Base articles, and system architecture diagrams.
- Ensure documentation reflects regional configurations, constraints, and Microsoft best practices.
- Contribute to global knowledge-sharing initiatives and support governance through accurate reporting and documentation.
- Coordinate with project teams to support seamless onboarding and decommissioning of IoT devices with minimal operational disruption.
- Ensure all technical operations comply with Microsoft Data Privacy and regional regulatory standards.
- Respond to dynamic operational needs and provide hands-on technical support as required.
- Bachelor’s degree in Engineering, Computer Science, or a related field.
- 5+ years of experience in IoT systems, smart building technologies, or enterprise technical operations.
- Advanced knowledge of Azure IoT, telemetry systems, and remote diagnostics.
- Strong expertise in network infrastructure, including port/firewall configurations and connectivity protocols.
- Experience with ServiceNow, ICM, and enterprise support tools.
- Proven ability to create and manage technical documentation and knowledge bases.
- Strong communication skills with the ability to translate technical findings into actionable insights.
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