Regional Operations Manager

Position: Regional Operations Manager

Reports To: Regional Director

About Us
I-RES is the leading provider of professionally managed private residential rental accommodation in Ireland. With circa 3700 homes across Dublin and Cork, our mission is to provide high-quality, professionally managed homes within sustainable communities in Ireland. We aim to be the top choice in Irish living, recognized for excellent service, responsible operations, environmental care, and community impact. Our values include Performance, Integrity, Sustainability, Respect, and Agility & Teamwork.

I-RES is committed to fostering an inclusive workplace and actively invests in equity, diversity, and inclusion initiatives to support a diverse workforce and equitable opportunities for all employees.

Position Summary:
The Regional Manager oversees the efficient, professional management of a portfolio of properties, supporting the Regional Director in all aspects of property management. This role requires strong problem-solving skills and a commitment to resident satisfaction, aligning with I-RES policies and standards.

Key Responsibilities:

Team Leadership, Development and Performance Management:

• Provide clear direction for your team and individuals, setting clear objectives, expectations, and performance standards. Regularly assess individual and team performance against KPI’s and goals.
• Develop skills, identify and address skill gaps, provide training, and facilitate professional development opportunities.
• Motivate and engage, inspire team motivation and engagement through recognition, positive reinforcement, and a supportive work environment. Promote a respectful, inclusive workplace that aligns with company values.
• Allocate site resources, ensure proper staffing levels and assign tasks based on team strengths.
• Coordinate scheduling to balance workload, considering leave and flexibility requests.

Management:

• Help achieve KPIs and resolve resident queries and complaints.
• Liaise with government officials for housing inspections.
• Collaborate on rent collection and monitor leave coverage.

Budgeting & Reporting

• Assist RD and Procurement with capital budget proposals.
• Support lettings team with deposit deductions on turnovers.
• Review and ensure accuracy of operational reports.
• Maintain resident file compliance as per I-RES policy.

Legal Support:

• Assist legal team with Residential Tenancies Board (RTB) queries.

Resident Relations:

• Ensure resident satisfaction, manage escalated complaints, and support resident events.

Health and Safety:

• Conduct site inspections and address any life and safety concerns promptly.
• Support employee well-being, identify signs of stress and support mental health initiatives to enhance team resilience.

Project Management:

• Marketing Coordination work with Marketing to review and act on Resident Satisfaction Survey results.
• Assist in managing special projects as assigned by the RD, MD, CEO, or Executive team.

Qualifications

• Degree or equivalent experience
• Minimum 3 years property management experience
• Preferred team management experience
• Strong interpersonal, organizational, and problem-solving skills
• Proficiency in financial reporting and computer skills
• Excellent communication skills, with the ability to prioritize and meet tight deadlines
• PSRA licence required

Benefits

• Competitive salary (DOE)
• Discretionary Performance Related Bonus,
• Mileage allowance
• VHI healthcare
• Pension
• 23 days paid annual leave + 4 service days
• Death In Service Benefit
• Long Term Sickness Benefit
• Free Parking, tax-saver transport, bike-to-work scheme
• Maternity and Paternity Benefits
• Laptop, Mobile phone
• Entertainment, Social, and DE&I Committees, free on-site tea, coffee, snack & fruit

Job Type: Full-time

Pay: €60,000.00-€65,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Experience:

• Property management: 3 years (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person

Reference ID: ROMIRES24