Job Location: Ireland/Hybrid/ - Ideal Candidates will live in Cork due to site portfolio

About the Role:

• Responsible for the delivery of operational, commercial and service excellence across a defined set of contracts.
• From contract award, placing ERIKS in the best position to succeed, working in collaboration with the new business, operational excellence and implementation teams.
• Responsible for ensuring each OnSite is operating to the ERIKS standard and audited through the relevant procedures. Such commitment to be evidenced through site visits, customer meetings and regional level discussions
• Responsible for delivering the Auditing Action Plan for each OnSite Location (as created by the Operational Excellence Lead) and sharing monthly updates with the customer as part of the Monthly Service Review
• Responsible for OnSite Stakeholder management through KPI attendance, regular Customer interactions and Auditing Pulse Survey Completion
• Responsible for driving regionally lead Employee Engagement messages and initiatives
• Commercial responsibility for the budget, leadership of Workstream Initiatives to support revenue generation, identification and delivery of commercial betterment (SOW, margin enhancement)
• Primary point of contact for issue escalation outside of OnSite
• Risk prevention management via oversight of team and contract performance
• Supporting contract renegotiations and demonstrating continuous improvement to support the ERIKS partnership
• A positive role model for, and leader of their team, ensuring that reporting team members have clearly defined roles and objectives, are fully trained in the supporting resources required to fulfil their role and are motivated to achieve the required standards of performance.

Working Hours:

Mon - Fri: 08.00am - 17.00pm

Total Hours: 40

Breaks: 60 mins

Key Skills, Experience & Requirements:

• Experience of managing high performance team
• Strong team player with a desire to support the delivery of common business goals
• Sets and maintains high standards of work, experienced in the management and delivery of operational excellence
• Monitors performance against deadlines and milestones
• Strong leadership skills with a proven ability to inspire and motivate a team
• Communication and inter-personal skills, including written, oral and presentational
• Focuses on customer needs and satisfaction
• Innovative
• Listens, consults others and communicates proactively

Who are we?

We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple: to make Industry Work Better.

With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.

We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.

We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here.

So… what are you waiting for?

Let’s build something remarkable together.

ERIKS is an Equal Opportunities Employer.