Regional Quality Mgr Nam

About Ulterra Drilling Technologies

Originally founded in 2005 and strategically headquartered in Fort Worth, Texas, Ulterra is the market share leader in North America and one of the fastest-growing PDC drill bit companies for the oil & gas industry in the world. With field service locations all throughout the United States, Canada, and internationally, Ulterra is advantageously located near the drilling activity to provide direct support to operators across the globe. Ulterra is dedicated to the complete design, manufacture, and delivery of customized drilling solutions and application-specific technology with unmatched speed-to-market. In addition to supplying operators with consistent quality and innovative designs, Ulterra works alongside operators to target any performance limitations to ensure monetary efficiency and performance productivity.

With over 600 employees worldwide, Ulterra strives to earn the trust of our customers through customer support and consistent performance. Spanning across offices and manufacturing facilities around the globe, Ulterra is a company of people and it’s our people that make the difference. Ulterra takes pride on engaging our employees to create innovative solutions by collaborating with one another and our customers to make a difference in the oilfield. It’s this empowerment and collaboration that fuels our innovation and sharpens our competitive edge.

In addition to working with our customers, Ulterra and our employees' partner with various non-profit organizations, including WHOlives and Pink the Basin. Our efforts with WHOlives focus on bringing fresh water to impoverished communities around the world. As an employee, you will have the opportunity to participate in impact missions to Africa with WHOlives to make an impact firsthand. Through our longstanding partnership with Pink the Basin, women in the Permian Basin can gain access to mammograms and breast cancer screening services. Both organizations are supported by Ulterra's Give Back program, a program that allows our employees to contribute payroll deductions that are matched $1 per $1 to double our employees' contributions.

Job Description: Manage the Quality function at the Manufacturing facilities in Fort Worth, TX, USA and Leduc, AB, Canada to ensure actions are taken to maintain and improve product quality and customer satisfaction. The Regional Quality Manager is responsible for working with the Senior Director of Quality on the development, implementation, and evaluation of Ulterra’s corporate quality management system to achieve goals, objectives, and continuous improvement for Ulterra.

Responsibilities include:

• Work with the Senior Director of Quality to implement, maintain, and improve the Ulterra Quality Management System (QMS) in accordance with customer and API/ISO requirements.
• Leads and manages the Facility Quality Control Managers; providing coaching, development, training and support needed for the facility Quality Control programs.
• Develop and perform QMS training of Ulterra personnel.
• Assist the Senior Director of Quality with managing the QMS certification programs at the North America facilities.
• Manage the QMS internal auditing program in North America.
• Manage the Supplier Quality Audit program for the North America facilities.
• Define and monitor quality performance KPIs for each North America facility.
• Perform data analysis of QMS processes to ensure continual improvement and meet Quality Objectives.
• Investigate customer complaints and recommend actions.
• Manage the Root Cause Analysis and Corrective Actions programs to ensure issues are addressed and actions are taken to prevent recurrence.
• Ensure documents are being maintained at the North America facilities per Ulterra Control of Documents procedures.
• Ensure records are being retained at the North America facilities per Ulterra Control of Records procedures.

Requirements:

• Previous experience in a manager role within the quality assurance or quality control disciplines. Preferably in the manufacturing or oil and gas sector.
• A bachelor’s degree from a four-year college/university or adequate work experience in a related field.
• Requires excellent written and oral communication skills in English.
• Proficient in Microsoft Office applications and other word/data processing software.
• Must be driven and a self-starter.
• Able to work with limited direction.
• Must be able to effectively train others.
• Preferred to have training and/or experience with API and ISO QMS certifications (API Spec Q1, ISO 9001).
• Preferred to have training and/or experience performing quality internal audits.
• Must be able to travel to each facility within the region.
• Able to manage a team of up to 20 employees.

• Bending.
• Stooping.
• Sitting.
• Walking.
• Visual acuity with hand and finger dexterity.
• Employee is regularly required to talk and hear with close and distant vision.