Registration Specialist

Requisition Number: 509692

Why North Memorial Health?

At North Memorial Health you will be a valuable member of our inclusive and nurturing team that values professional growth, offering big benefits like tuition reimbursement and a supportive culture with a world of education and training opportunities.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 25 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center, and Level III NICU. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Registration Specialist is among the first encounters a customer/family may experience at NMHC. Therefore, a commitment to service that ensures a remarkable customer and family experience is critical to overall success in the role. The registration process assures that customers are correctly identified and all necessary information is recorded. This includes, but not limited to customer identification credentials, demographic information, insurance information and collection of customer liabilities. The Registration Specialist may interact with customers/families of diverse backgrounds and in unusual and unexpected situations. Customer ages may include neonates, infants, children, adolescents, adults and geriatrics. Activities include direct interactions with the customer/families as well as staff/physicians in all of the areas where customers receive care. Much of the work is supported with computer technology, telecommunications technology, and other automated office support systems. Regulatory requirements, hospital policies and procedures, and applicable state and federal law provide the context in which Registration Specialists perform their duties.

Requirements

Education

• High school graduate or equivalent required; some college preferred.
• Must be 18 years of age or older to witness the signing of consent forms.

Experience

Licensure/Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: 113 Service Workers

Hours per two week pay period: 70

Shift: Nights 10 hours

Weekend Requirement: Every Other Weekend

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range: 113 Service Workers 13 ($21.30 - $27.19), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: {GenericListType_stipercent}