Rental Associate

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Salary: $65,000 - $85,000 plus bonus package

The company hiring for this role is a leading equipment rental company dedicated to providing top-notch service and a wide range of high-quality equipment to our customers. We serve various industries, including construction, industrial, and event planning, ensuring they have the tools needed to succeed.

Job Summary: We are seeking a motivated and customer-oriented Rental Associate to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, assisting them with their rental needs, and ensuring a smooth rental process. This role requires strong communication skills, attention to detail, and a passion for delivering a positive customer experience.

Key Responsibilities:

• Customer Service: Greet and assist customers in-person, over the phone, and via email. Assess customer needs and recommend appropriate equipment solutions. Provide accurate information on equipment features, availability, and pricing.
• Rental Coordination: Process rental orders, agreements, and returns efficiently. Schedule equipment deliveries and pickups in coordination with the logistics team. Ensure all rental documentation is complete and accurate.
• Inventory Management: Monitor equipment inventory levels and availability. Coordinate with the maintenance team to ensure equipment is clean and operational. Report any equipment shortages or maintenance needs promptly.
• Sales Support: Promote additional products and services to meet sales targets. Assist in developing customer relationships to encourage repeat business. Participate in promotional activities and events as needed.
• Administrative Duties: Maintain accurate customer records and transaction details. Handle payment processing, invoicing, and basic accounting tasks. Utilize rental management software to track orders and inventory. Must own the P&L.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in equipment rental, customer service, or a related field.
• Strong interpersonal and communication skills.
• Proficiency with computer systems and rental management software.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of construction equipment and tools is an asset.
• Valid driver's license may be required.
• Ability to lift and carry items.
• Standing for extended periods and performing physical tasks as required.

Benefits:

• Bonus performance package/plan
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Opportunities for professional development and career advancement.

Job Type: Full Time, Permanent.

Schedule: Monday to Friday. 40 hours per week.

Reporting to: Owners

Work Location:, Oakville, ON. In-person.

Application Deadline: December 31

Job Type: Full-time

Pay: $65,000.00-$85,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 2024-12-31
Expected start date: 2025-01-01