Repair Leader

Req ID:486431

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Repair Leader in Oslo we’re looking for?

Your Future Role

Take on a new challenge and apply your expertise in a new cutting-edge field.

You will fully manage repairs both for internal and external customers in compliance with Quality-Cost-Time (QCD) commitments.

You will support SERVICES department Growth.

We’ll look for you to:

• Initiate the repair via the RMA (Return Material Authorization) process initiated with the customer.
• Collect field diagnostic information from the customer and communicate it to the repairers.
• Ensure the administrative control of the product to be repaired by establishing a repair notice and a history monitoring file.
• Monitor the repair flow through SAP by encoding all the required steps and ensuring that you have all the data necessary for the management of the repair (logistical information, technical feedback, costs, commitments).
• Decide on the repair logistics scheme for each product, taking into account the customer's needs: refer the product to the appropriate repairer and edit appropriate documents.
• Follow up on the repair
• Communicate the price of the repair to be given to the customer on the basis of the catalogue, contracts and price lists
• Receive the repaired product and the documents resulting from the repair (repair report) and verify that the invoiced cost corresponds to the repair carried out.
• Set up KPI's for repair activities (Repair lead time, Material most impacted by failure)
• Provide the shipping department with the repaired product with the associated technical documents and preparation slip, guaranteeing the quality of the information transmitted to the customer.
• Transmit to the finance department the information necessary for the issuance of the invoice.
• Ensure contact with the customers for whom he/she is responsible throughout the repair process (continuous follow-up, periodic meetings, sending of follow-up files).
• Ensure the costs charged to each client account managed by the managers.

All about you:

• Degree of mastery of the steps of the repair flow.
• Customer satisfaction feedback.
• Number of products repaired on time (according to our contractual commitments) in % (OTIF).
• Repair performance (lead times, volume of work-in-progress, age of work-in-progress).
• Profitability of the repair portfolio under the responsibility of the manager.

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Supply Chain Management, Business Administration, or a related field
• Experience or understanding of Supply Chain processes in a manufacturing environment
• Proficiency in English and Norwegian
• Familiarity with supplier/customer relationship management
• Adaptability to work in a dynamic project-driven setting

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:Experienced

Job Segment: Logistics, Supply Chain Manager, Supply Chain, CRM, Supply, Operations, Technology