Repair Technician (Electronic Music Equipment)

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

Job Overview:
We are seeking a skilled and detail-oriented Repair Technician to diagnose, troubleshoot, and repair electronic music equipment. The ideal candidate will have experience with a variety of musical instruments and gear, including amplifiers, mixers, synthesizers, pedals, digital pianos, electronic drums, and other electronic devices. This role requires strong technical expertise, problem-solving skills, and a passion for music technology.

Responsibilities:

• Diagnose and repair electronic music equipment, including amplifiers, mixers, keyboards, synthesizers, effect pedals, digital pianos, electronic drums, and more.
• Conduct thorough testing and troubleshooting to identify faults and ensure proper functionality.
• Perform routine maintenance, calibration, and firmware updates on electronic music devices.
• Solder and replace electronic components such as resistors, capacitors, and integrated circuits as needed.
• Liaise with suppliers for troubleshooting support and procurement of spare parts.
• Liaise with customers to provide resolutions for their repairs and answer their inquiries.
• Liaise with HQ warehouse and our own retail stores for product returns and internal repairs.
• Maintain accurate records of repairs, parts used, and service timelines.
• Provide technical support and advice to customers regarding equipment care and maintenance.
• Keep up to date with the latest trends and developments in electronic music technology.
• Ensure a clean and organized workspace, following safety guidelines and best practices.

Requirements:

• Proven experience as an electronic repair technician, preferably with musical equipment.
• Strong understanding of analog and digital circuits, troubleshooting techniques, and soldering skills.
• Familiarity with various brands and models of electronic music equipment.
• Ability to read schematics, circuit diagrams, and technical manuals.
• Experience using diagnostic tools such as oscilloscopes, multimeters, and signal generators.
• Attention to detail and strong problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and manage multiple repair tasks efficiently.

Preferred Qualifications:

• Certification or diploma in electronics, electrical engineering, or a related field.
• Experience working in a music store, service center, or similar environment.
• Passion for music and familiarity with musicians' needs and preferences.