Reservation Assistant - Monday To Friday

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Reservations Assistant – DÍON

At DÍON, we are looking for a Reservations Assistant to be point of contact for our guests. From phone calls and emails to SevenRooms and beyond, you’ll play a vital role in ensuring every guest’s journey begins smoothly – long before they step through our doors.

The Role

As Reservations Assistant, you’ll assist with incoming enquiries and bookings, balancing efficiency with warm, personal service. Whether handling a dinner for two, a birthday celebration, you’ll ensure every detail is captured and every guest feels taken care of.

Key Responsibilities

• Answer incoming reservation enquiries via phone, email, SevenRooms, and other channels with professionalism and warmth
• Maintain prompt, clear, and friendly communication with guests before and after their visit
• Provide knowledgeable information about the restaurant, menus, events, and booking policies
• Support with pre-order coordination, deposits, and confirmations for larger parties and events

About You

• You have at least 1 years’ experience in a reservations, reception, or guest services role (hospitality preferred)
• You’re highly organised, detail-oriented, and confident managing multiple enquiries at once
• You’re a strong communicator with excellent phone and email etiquette
• You’re tech-savvy, ideally with experience in systems like SevenRooms, OpenTable, or ResDiary
• You’re passionate about guest service and understand the importance of first impressions
• You work well under pressure and enjoy being part of a fast-paced team environment

What We Offer

• Competitive pay.
• The opportunity to be part of an exciting new opening and help shape the future of DÍON
• Ongoing training, career development and growth opportunities within the company.
• Staff meals on shift.
• A supportive, energetic and forward-thinking management team.
• Extra holiday allowance for length of service (up to 5 additional days after 5 years)

Location: Dublin City Centre

If you’re ready to deliver unforgettable guest journeys before they even arrive at the door, we’d love to hear from you.

Apply now and be part of the story at DÍON.

Job Type: Full-time

Pay: From €16.00 per hour

Benefits:

• Food allowance

Experience:

• Reservations: 2 years (preferred)

Work Location: In person