Reservations Administrator Trinity Hotel Groups

Trinity Hotel Groups

Trinity Hotel groups is a proud part of the PREM Group family, a leading specialist in hotel management in Ireland the UK and Belgium. The team at Trinity Hotel Groups have over 20 years experience working with tour operators and travel agents in Ireland, UK, Europe, US and beyond.

We bring a wealth of knowledge, expertise and vital contacts in targeting group business for our partner hotels. We have long-established relationships with travel agents and tour operators from all over the world who have requirements for all types of accommodation, from student accommodation to five star resorts.

The role

We are a small team and are now seeking a part time Reservations Administrator to start in April/ May 2026. The role will require you to work Monday to Friday mornings, 4 hours each day. The role is based at home, with some team in-office days. We are looking for an experienced, friendly and welcoming person for this role. You will be responsible for handling our group reservation bookings and enquiries. Must be a team player with the ability to multi task, be standards driven and detail orientated.

About The Role

Whats involved in the role:

The ideal candidate will be flexible, with experience working in hotel group reservations and ideally knowledge of the travel trade industry.

Duties will include:

• To assist with groups and tours enquiries, bookings and confirmations.
• To liaise with and provide support to tour operators and hotels with regards to requests, confirmations and queries.
• To communicate efficiently with both hotels and clients.
• To continually update the CRM system
• To be responsible for all aspects of contracting between hotels & clients & insure all is complete in a timely & efficient manner.
• To be responsible for having business generated reports completed and accurate and sent to the hotels in a timely manner.
• To be constantly aware of selling all hotels at all time for potential business and to use new requests to try and seek business for other hotels.
• To ensure all possible opportunities are exhausted across all hotels.
• Maintaining day to day relationships with bookers & reservations persons in hotels.
• Maintain relationships with existing clients.

Required Criteria

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited in UK 2025 & 2026 and in Ireland since 2023

• Achieved Great Place to Work Best Workplace listing in Retail, Hospitality & Leisure in UK 2025

• Achieved Great Place to Work Best Workplace listing for Women in UK in 2025

• PREM Group UK & Ireland listed as one of the Fortune 100 Best Large Companies to Work For™ Europe for 2025

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Excellent hotel staff rates across Ireland, UK & Continental Europe for employees and friends and family rates

• Employee assistance programme

• Annual Employee recognition awards including long service recognition

Employee discounts, Competitive salary, Long service recognition, Employee Assistance Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events

Salary

Not disclosed