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Reservations Agent

Posted on Sept. 29, 2025

  • Full Time

Reservations Agent

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As a key member of our front office team, the Reservations Agent will be responsible for handling all guest bookings and enquiries in a professional and efficient manner, ensuring a seamless reservation experience from start to finish.

Key Responsibilities:

  • Answer incoming calls and emails.
  • Enter and manage bookings using the hotel’s reservation system
  • Liaise with other departments to ensure guest requests are met
  • Upsell room types and hotel services where appropriate
  • Provide friendly, prompt, and professional customer service at all times
  • Other tasks will be assigned as required to meet day-to-day operational needs.

What We’re Looking For:

  • Previous experience in a hotel or customer service role preferred
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask
  • Comfortable using computer systems (training provided)
  • Positive attitude and team spirit

Job Types: Full-time, Contract

Pay: €27,000.00-€30,000.00 per year

Work Location: In person


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