Reservations Agent

As a Reservations Agent at Castle Leslie Estate, you will play a key role in delivering an exceptional guest experience from the very first point of contact. This role involves handling all room and service bookings, responding to guest inquiries, managing reservation records, and working closely with other estate departments to ensure smooth operations.

Castle Leslie Estate believes that embracing equality and diversity in the workplace benefits not just Castle Leslie Estate, but also individual employees, divisions, and our customers. All our employees bring their own background, work style, distinct capabilities, experience, and characteristics to their work. We recognise that our talented and diverse workforce reflects the diversity of our customers and markets, and we want to utilise the widest range of skills, knowledge and experience in our business while complying with legislation.

Benefits:

• Company events
• Employee discount
• On-site parking
• Wellness program

About The Role

Key Responsibilities

• Handle all incoming reservation inquiries via phone, email, and online platforms using the estate’s reservation system.
• Process room bookings, dinner reservations, packages, and estate experiences.
• Secure and verify guest card details, deposits, and payments in accordance with estate policy.
• Manage room lists, group allocations, and special‑request notes with accuracy.
• Make call‑backs for pending inquiries, special arrangements, or follow‑up questions.

• Handle reservation changes, cancellations, upgrades, and modifications.
• Work with front desk, accommodation, events, and operations to resolve guest issues efficiently.
• Maintain accurate and up‑to‑date reservation records, guest profiles, payment logs, and confirmations.

Skills & Requirements

• Excellent customer‑service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to multitask in a fast‑paced environment.
• Problem‑solving skills and a calm, professional manner.
• Familiarity with hotel reservation systems (training provided).

Required Criteria

Skills Needed

About The Company

Nestled on 1,000 acres of undulating Irish countryside, dotted with ancient woodlands and glittering lakes, Castle Leslie Estate is one of the last great Irish estates still in the hands of its founding family. The Leslie Family arrived in Ireland in the 16th Century and bought the Estate at that time. Today, this Irish estate is led by the current custodian, Sammy Leslie. Her overwhelming desire is to protect the Estate for future generations.

Company Culture

Castle Leslie Estate has been officially recognised as one of the Best Workplaces in Ireland™ and a Great Place to Work® for the last three years. It boils down to trust. Great Place to Work helps organisations quantify their culture and produce better business results by creating a high-trust work experience for all employees. Their unparalleled benchmark data is used to recognise Great Place to Work-Certified™ companies and the Best Workplaces™. Everything they do is driven by the mission to build a better world by helping every organization become a Great Place to Work.

One of Castle Leslie Estate’s finest assets is its employees, and we are always looking for very friendly, highly skilled and professional staff to join our existing team. A flexible attitude, excellent inter-personal and customer service skills are key requirements. We provide a competitive salary, an excellent working environment and unique benefits for the right candidates.

Company Benefits

Vacation, Paid time off, Employee development programs, Employee discounts, Gym membership or wellness programs, A diversity program, Free parking, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Discount in gift shop, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Bereavement leave, Long service awards, Staff celebration events, Company employee App

Salary

€14.25 per hour