Reservations Agent

The Diamond Coast is looking for a Reservations Agent to join the Team!

Reservations Agent is responsible for handling customer booking inquiries, processing reservations, modifying or canceling bookings, and providing accurate information about services, pricing, and availability. They ensure excellent customer service by assisting clients via phone, email, or online systems, maintaining reservation records, and coordinating with relevant departments to guarantee a smooth guest experience

About The Diamond Coast

Located in Enniscrone, The Diamond Coast Hotel commands a prime location overlooking the breathtaking Enniscrone championship golf course, dune lands and stunning five kilometres of golden beaches, perfect for water sports, swimming and long walks. The luxury accommodation at the Diamond Coast Hotel comprises of 99 well appointed, spacious and tastefully decorated guest rooms. Many guest rooms enjoy views over Enniscrone Golf Course and the stunning dunes.

The Coral Restaurant at the Diamond Coast Hotel offers a warm welcome, excellent cuisine, great wines, relaxing surroundings and friendly hotel staff to attend to your every need. Additional facilities include a crystal adorned banqueting suite perfect for your wedding day, seating up to 400 guests, meeting rooms and Stir Bistro.

Join The Diamond Coast Hotel as a Reservations Agent Today!

About The Role

Reporting To: Reservations Manager

Reservations Agent Responsibilities & Job Requirements

Tasks, Duties & Responsibilities

Role/Responsibilities:

• Greets guests over the phone in a friendly, welcoming and courteous manner
• Records reservation information accurately on Opera
• Records and processes deposit information
• Records special billing instructions, approves credit after consultation with Revenue Supervisor
• Records requests for special accommodation and suites
• Files all reservations in a systematic order for easy referral
• Identifies commissionable reservations and secures required information
• Informs other departments of VIP arrivals
• Contributes to maximum occupancy and average rate by utilizing yield management
• Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.
• Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations
• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required
• Take ownership of guests’ issues and take action to resolve them immediately

Job Requirements:

• This is a full-time role
• Good command of English in both verbal and written communication
• A natural ability to sell the Diamond Coast Hotel Experience
• Confident with a pleasant disposition and well-groomed
• Ability to work under pressure in a fast-paced environment
• Working on rotating shifts, including weekends
• Experience in revenue management systems desirable

Job Requirements:

• This is a full-time role
• Good command of English in both verbal and written communication
• A natural ability to sell the Diamond Coast Hotel Experience
• Confident with a pleasant disposition and well-groomed
• Ability to work under pressure in a fast-paced environment
• Working on rotating shifts, including weekends
• Experience in revenue management systems desirable

Perks and Benefits of working at The Diamond Coast Hotel

• Excellent rate of pay
• Employee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days
• Employee referral programme
• Learning and Development opportunities
• Opportunity to progress within the Windward Group
• Windward Group Hotel discounts
• Employee Assistance Programme
• Birthday card and gift
• Meals on duty
• Social events

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Not disclosed