Reservations Agent

The Gleneagle Group has an exciting opportunity for a Reservations Agent to join our Central Reservations Department.

As the first point of contact for our guests, you will handle inquiries and bookings for Gleneagle, Gleneagle River Apartments, and The Maritime Hotel, as well as process ticket sales for events at Gleneagle Arena and other venues.

About The Role

Key Responsibilities:

• Provide outstanding customer service while handling reservations and queries.
• Process hotel and event bookings efficiently and accurately.
• Work collaboratively within a small and friendly team.

  Working Hours & Schedule:

  • 5 days per week over 7 days, including weekends.

  • Shifts between 9:00 AM and 8:00 PM (no earlier or later).
  • Weekend shifts are rotated among the team.

    Qualifications & Skills:

    • Experience in a guest-facing role in hospitality or business administration.

    • Previous experience in front office or reception is preferred but not essential.
    • Proficiency in software applications, email, and word processing programs.
    • Excellent communication skills, strong attention to detail, and a customer-focused mindset.
    • Ability to multitask and work efficiently in a fast-paced environment.
    • A team player who thrives in a collaborative setting.
    • Confident and professional when handling reservation calls, ensuring a friendly and informative approach.

    We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace.

    We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic.

    We are dedicated to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment.

    If you require accommodations at any stage, please contact us—we're here to support you.

Required Criteria

• Proficiency in software applications, email, and word processing programs.

Desired Criteria

• Excellent communication skills, strong attention to detail, and a customer-focused mindset

Skills Needed

About The Company

Rooted in the heart of Munster and guided by the third generation of the O’Donoghue family, The Gleneagle Hotel Group is more than a business — it's a legacy of hospitality, connection, and community. What began as a family-run hotel has grown into one of Ireland’s most dynamic hospitality groups, now the largest employer in Munster’s tourism sector, with over 450 passionate team members during peak seasons.

With a portfolio that includes the Gleneagle Hotel & Apartments, Scotts Hotel, The Maritime Hotel in Bantry, and Gleneagle Arena, the group offers far more than jobs — it offers careers with purpose. From front-of-house service to live entertainment and event management, every role contributes to creating unforgettable experiences for guests and lasting pride for our people.

Company Culture

Recognised among Ireland’s Best Workplaces in Hospitality and proudly Great Place to Work®-certified, The Gleneagle Hotel Group is a place where talent is nurtured, potential is realised, and careers are built from the inside out. Here, individuals don’t just find a job — they discover a path, with access to training, internal progression, and meaningful development at every stage.

At our core, we believe in the power of teamwork, inclusion, and shared excellence. An incredible 99% of our people say it’s a great place to work — and that pride runs deep. We champion diversity, work-life balance, and equal opportunity, fostering an environment where everyone is empowered to thrive, innovate, and grow — both personally and professionally.

Across hospitality, events, and wellbeing, our teams shape more than experiences — they shape the future of Irish hospitality, together.

Company Benefits

We offer a comprehensive benefits package designed to support job satisfaction, wellbeing, and work-life balance. Perks include:

Onsite Benefits: Free parking, complimentary meals, and tea & coffee while on duty.

Leisure Access: Enjoy our top-tier leisure facilities—including a gym, swimming pool, sauna, squash courts, and pitch & putt.

Staff Discounts: Reduced rates on family leisure memberships, hotel stays, dining, and event tickets for you and your loved ones.

Recognition & Rewards: We celebrate our team through Employee of the Month programs, annual awards, staff parties (including family-friendly events), and a complimentary 2-night stay for long-serving employees.

Wellbeing Support: Access to trained mental health first aiders, plus ongoing wellness and social events to promote balance and connection.

Join a team that values your contribution and invests in your personal and professional wellbeing.

Flexible schedule, Employee discounts, Gym membership or wellness programs, Free parking, Cycle to work, Event tickets, Discount on meals purchased , Discount on spa treatments or products, Discount in gift shop, Free meals during shifts, Wellbeing Scheme, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Staff celebration events

Salary

Not disclosed