Reservations Agent

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Waterville, County Kerry, Ireland

Reservations Agent

The Reservations Agent (“RA”) position at Hogs Head Golf Club (“HHGC”) is a wonderful opportunity to serve at one of the top private, resort golf clubs in the world. HHGC is seeking an experienced, dynamic and innovative “RA”. The role functions as an “RA” will assist in the administration of scheduling duties for the Concierge and Transport Teams. Additionally, this person will assist with various tasks associated with the Reservation process for all Members and Guests. This position will work closely with and report directly to the Director of Concierge Services and General Manager. The “RA” MUST possess the service gene and DNA with sincere and genuine desire to provide the ultimate experience for all HHGC Members and Guests.

Facility Information

Hogs Head Golf Club was “Built by Friends, for Friends, for Fun.”

Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the “Best New International Course” by Golf.com. Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world. www.hogsheadgolfclub.com

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned by management.

• Reservations is the main point of contact for all of the members at HHGC. We are responsible for managing all their inquiries, reservations and planning their full itineraries.

• Assist with transport and logistics as requested.

• Responsible for liaising with Hogs Head Golf Club members to arrange their golf reservations, accommodation reservations, coordinating the logistics of helicopter/ground transportation and communicating the members preferred billing details.

• Hogs Head Switch board / customer service answering overflow calls for the Clubhouse reception if required.

• Coordinate personalised itineraries ensuring each groups preferred choices are accommodated.

• Schedule tee times, transfers, accommodation reservations in external golf courses as well as luxury accommodation providers.

• Schedule Hog helicopter and Hog bus transfers to and from Kerry, Shannon, Cork and Dublin airports, accommodation, and golf courses throughout Ireland.

• Manage the logistics of the Hogs Head Transport Schedule for helicopter and bus transfers as required/requested.

• Provide a meet and greet to Hogs Head members on arrival to the clubhouse and throughout Member Guest Tournament events.

• Pre-Arrival email to be sent to all Hogs 2/3 weeks ahead of arrival date to ensure all details are finalised.

• Upsell Gail’s Spa by forwarding each member a copy of the brochure and email link.

• Arrange Spouses Programmes and reserved local tours of the Kerry region, boat trips and spa appointments.

• Schedule Public/ Tour Op/ Unaccompanied Guest tee times and accommodation reservation.

• Final Itineraries – Lodge & Clubhouse Operations teams.

• Communication is key - it is imperative that each itinerary and any changes to transport are correctly communicated to the entire HHGC Team.

• The Hogs itineraries folder must be kept updated with the final itineraries to ensure the operations teams in the Clubhouse and the Lodge have all the relevant information required to ensure their departments can carry out their roles.

• Processing Payments & Deposits.

• Ensure each member receives a copy of the Hogs Head Booking Policies prior to processing deposits to finalise accommodation bookings.

• Processing deposit payments for Hogs Head accommodation and finalising payments with external golf clubs and accommodation reservations.

• Public Play / Tour Operator - Process payments and send confirmations via the Reservations email to ensure full payment has been received for all public accommodation and golf bookings.

COMMUNICATION:

• To liaise efficiently with the HOD’s to enhance our members and guest’s experiences at all times.

• Maintaining effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements.

• Daily and weekly planning meetings with Concierge Team.

• Respond to any complaints and find the appropriate solution.

TRAINING AND DEVELOPMENT:

• Continuously develop job knowledge by attending all scheduled company training.

• Promoting and contributing to a harmonious working environment where all employees are treated with respect and dignity.

• Ensure team members are conversant with and aware of Company standards and that those standards are fully implemented.

• Utilise leadership skills and motivation to maximise employee productivity and satisfaction.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• At least two years’ experience working in a reservations/administration role.

• Use of property management software.

CRITICAL SKILLS:

• Excellent communication skills, verbal and written.

• Organizational and critical thinking skills

• Have a positive attitude and excellent interpersonal skills.

• Able to work effectively with and present information to other department heads, staff and vendors.

PHYSICAL DEMANDS:

• Must frequently lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.

• Occasionally required to walk or move to various locations within clubhouse; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.

• A noise level in the work environment is usually quiet.

• Schedule must be flexible to include weekends and holidays.

PERFORMANCE METRICS

• Member, guest, leadership and ownership satisfaction and feedback.

• Employee performance evaluations and satisfaction.

COMPENSATION AND BENEFITS

This is a Full-Time position. Work - Life balance is important at Hogs Head Golf Club.

• Salary DOE

• Educational Allowance

• Staff Uniforms

• Playing privileges

• Meals while on duty

• Regular Activities and gatherings for all teams across HHGC

• Wellness at Work events

• Refer a friend scheme

• Continual training and development

• Goal oriented career growth

• Bike to Work scheme

• End of Year recognition party

INSTRUCTIONS ON HOW TO APPLY:

Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary.

Your letter/Email should be addressed to Michelle O’Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.

Please send via email to: careers@hogsheadgolfclub.com; No Phone calls please.

Expressions of interest should be conveyed no later than 5pm 31st August 2025

Job Type: Full-time

Benefits:

• Bike to work scheme
• Company events

Work Location: In person

Application deadline: 31/08/2025