Reservations Agent

Job Overview
We are seeking a dedicated and enthusiastic Reservation Agent to join our team. The ideal candidate will play a crucial role in providing exceptional customer service and ensuring a seamless booking experience for our guests. As a Reservation Agent, you will be responsible for managing reservations, addressing guest inquiries, and maintaining accurate records while fostering a welcoming atmosphere that reflects our commitment to hospitality.

Key Responsibilities:

• Take transient and group reservations accurately and according to the established standards with a commitment to

excellence

• Be completely knowledgeable in all the rates and packages offered by the hotel (cancellation policy, sales conditions, etc.)

• Be proficient with the different distribution channels and apply the appropriate procedures such as prepayment,

billing instructions, etc.

• Be knowledgeable in the hotel features (outlet hours, directions to get to the hotel, check-in and check-out times,

room features, other amenities prices and hours, etc.)

• Offer a personalized service to each guest and seek as much information as possible before the arrival

(preferences, tastes, purpose of the trip, etc)

• Use upselling techniques for upgrades or additional services to maximize revenues

• Manage and follow up on existing reservations (identify duplicates, check for early departures and cancellations, crosscheck our arrival lists with the different 3rd party websites, and charge the prepaid reservations coming in)

• Conduct proper and consistent filing

• Handle call queue by using call back formula with external and internal callers, answering calls promptly and per

established guidelines

• Perform Front Office duties as required.

• Perform other tasks and projects as required

Requirements:

• Minimum 1 year of experience in reservations;

• Familiar with Hotel services and products;

• A true desire to satisfy the needs of others in a fast-paced environment;

• Refined verbal and written communication skills in both French and English required

• In-depth knowledge of OnQ PMS a benefit

Job Type: Full-time

Pay: $22.00-$25.00 per hour

Benefits:

• Discounted or free food

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Application question(s):

• How many years of Reservation experience do you have?

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person

Application deadline: 2024-11-25
Expected start date: 2024-11-29