Reservations Agent - Cork

Join a historic, luxury hotel in the heart of Cork City offering a dynamic, fast-paced environment, strong team spirit, flexible scheduling, and career development. Enjoy inclusive culture, sustainability initiatives, and training programs that support growth, diversity, and employee wellbeing—making it a truly rewarding place to work.

About The Role

Responsibilities:

• Handle guest reservations with professionalism and care, ensuring all preferences and requirements are met to the highest standard.
• Provide clear and comprehensive information about hotel amenities, services, and pricing.
• Proactively promote additional hotel offerings and sister properties to enhance the guest experience.
• Set accurate expectations prior to arrival to ensure a smooth and satisfying stay.

Required Criteria

Skills Needed

Exceptional Customer Service Skills, Reservation skills, Communication

About The Company

The Louis Fitzgerald Group offers all of our customers a warming welcome, quality service, and superb accommodation.

The Louis Fitzgerald Group is one of Ireland’s largest privately-owned hospitality groups. Oozing with Irish culture the group has over 19 pubs, restaurants, and hotels located in the heart of Dublin and its surrounds.

This includes some of Ireland’s most famous landmark premises such as An Poitin Stil, a memorabilia pub, where you will find many of Ireland’s most prized artifacts. The multi-award-winning Stag’s Head, and Kehoes Pub, are a haven for locals and tourists.

In short, we pride ourselves on our reputable name within the hospitality industry.

Company Culture

With over 19 pubs, restaurants and 2 hotels the Fitzgerald Group prides itself on its great reputation within the hospitality industry in offering all of our customers a warming welcome, quality service and superb accommodation.

Our current vacancies can open a window of many opportunities within the group to the right candidate.

All employees will be helped and encouraged to develop to their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency that will mark The Fitzgerald Group as a place to return to.

Company Benefits

Salary

Not disclosed