Reservations Coordinator

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Introduction:
DON'T settle for your next career move.

Here’s the opportunity to make an impact.

What's in it for you?

Competitive salary & tips structure— Work in a top venue with a rewarding pay package.
Incredible staff discounts - If you've ever dreamed of experiencing 5-star dining at fast food prices, joining our team is the perfect way to make that happen! Robata is one of five exceptional restaurants in The San Telmo Group. As part of our team, you and your family will enjoy exclusive staff discounts, allowing you to dine and drink at all five restaurants with unbeatable prices.
Work-life balance — You're a person and we know you have a life outside of work. It's time to join a workplace that respects your time and wellbeing!
Location - Take the train to work? We are in the middle of Flinders St and Parliament stations. Or if you drive, that’s no problem! There’s plenty of parking nearby for you.
Collaborative team culture — Join a supportive, fun, and enthusiastic team where your ideas and contributions are valued.

Surely this can’t be for real? Read on..

Description:
The Reservations Coordinator role at Robata offers an exciting opportunity to be part of a dynamic hospitality team in Melbourne's CBD. This position provides a stable, full-time role with room for professional growth in a well-established restaurant group. Your day-to-day in the role will involve:

Being the first point of contact for all guest enquiries and bookings

Managing individual and group reservations efficiently across multiple platforms

Supporting event coordination, including liaising with guests and internal teams

Collaborating closely with FOH and management to ensure smooth daily operations

Providing warm, professional customer service at every interaction

Contributing to sales and upselling opportunities where appropriate

Assisting with FOH work on the restaurant floor, as needed

Skills and Experiences:
First and foremost, we're looking for a candidate with strong hospitality (FOH) experience. In this role, you may be required to work on the floor, as well as performing administrative functions, so previous experience in both areas is an asset. Next, we're looking for someone with excellent communication skills, and a proactive approach to customer service. The ideal person will have proficiency in reservation systems (e.g., SevenRooms, Now Book It) and POS software (e.g., Bepoz), as well as strong organisational skills for managing bookings and administrative tasks. You should be fluent in English, professionally presented, and comfortable handling guest inquiries via phone and email. Previous exposure to events is highly desirable as well. Above all, we need someone with a passion for delivering memorable guest experiences!

Ready to make your mark? Apply now!

The San Telmo Group is an equal opportunity employer and all applications are welcome.