Reservations Manager

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Ashdown Park Hotel is currently recruiting for a dedicated, full time, Reservation’s Manager

The Reservations Manager is responsible for handling & processing all aspects of individual and group room reservations. They will be Responsible for supervising and training the Reservations Agents.

Main Duties & Responsibilities Include:

• Responsible for supervising and training the Reservations Agents
• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Assist with reception breaks and shift cover where necessary
• Ensure the reservations being entered into the PMS system are in the correct format
• Communicate information to other departments with information that pertains to them
• Check arrival lists and double check that all special requests are followed up correctly
• Print reports and check details for reservations made
• Ensure blocks, party name lists and arrangements are updated correctly following up with sales where required.
• Entering group rooming lists
• Assisting the Revenue Manager with creating new accommodation packages on the website and setting rates online.

The Ideal Candidate:

• Candidate must have a minimum of two year's experience in a Senior Reservation’s supervisor role or one year + Reservation's Manager Experience
• Full Hotsoft experience or a similar PMS and Siteminder or Similar Chanel Manager
• Must be available to work at weekends
• Ability to prioritize in a fast-paced environment.
• Exceptional attention to detail and a strong administrative background
• Possess leadership skills
• Team player.
• Accuracy and strong attention to detail.
• Flexibility in day to day job demands, remain focused when priorities and practices change.
• Be clear, concise and professional in all communications both written and verbal.
• Work closely with other departments to achieve desired end result.
• Be resourceful and creative when faced with obstacles.
• Ability to follow up and see project through to completion.
• Adhere to deadlines.
• Take ownership for assigned responsibilities.
• Genuine, approachable and enthusiastic.
• Ability to take full ownership for specific market segment.
• Polished and professional demeanor when client facing.

Benefits:

• Meals on duty
• Free Parking
• Reduced fee for Gym and Pool Membership
• Staff discounts

Job Type: Full-time

Pay: From €36,000.00 per year

Benefits:

• Employee discount
• Food allowance
• On-site parking

Ability to commute/relocate:

• Gorey, CO. Wexford: reliably commute or plan to relocate before starting work (required)

Work Location: In person