Reservations, Sales & Events Coordinator

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Introduction:
About the Company
The San Telmo Group is a Melbourne-born hospitality group operating five unique restaurants — San Telmo, Palermo, Asado, Pastuso & Robata. Each venue is united by fire, quality ingredients and unforgettable guest experiences. Founded in 2011 and still based in Melbourne, we are a team of passionate hospitality professionals who believe great food deserves great service. It’s an exciting time for the group, with San Telmo Brisbane — our first interstate expansion — opening at the end of June 2026.

About the Role
Located in Melbourne CBD, Robata is a premium Japanese-inspired restaurant known for its robatayaki grill cooking, vibrant energy and polished guest experiences. Part of The San Telmo Group, Robata combines refined food & beverage offerings with high-volume service, dining and premium functions in a fast-paced CBD environment.

As a Reservations, Sales & Events Coordinator at Robata, your day-to-day will involve:

• Managing reservations, function enquiries and guest communications across phone, email and booking platforms
• Coordinating functions and events logistics from enquiry through to execution
• Building relationships with corporate clients, hotels and concierge networks to enable repeat business
• Driving upselling opportunities and promoting premium dining and event experiences
• Liaising closely with FOH, BOH and management teams to ensure seamless service delivery

Skills & Experience

• Previous experience in reservations, events and sales management within a premium hospitality environment
• Strong ability to build client relationships and proactively drive business opportunities
• Excellent written and verbal communication skills with a professional, polished presentation
• High attention to detail and ability to manage multiple priorities in a fast-paced environment
• Experience using reservations systems such as SevenRooms, OpenTable or similar platforms
• Full working rights in Australia (no restrictions), and the availability for a Tuesday to Saturday roster

Description:
Culture
People enjoy working here because we treat hospitality as a craft, not just a job. We invest heavily in training and development, encourage initiative and create real opportunities for long-term career growth within the Group. You’ll join a collaborative, high-performing team where your ideas and relationships can directly influence the success of the venue. One of our current Directors started on the floor as a Kitchen Hand — that is the kind of growth we make possible.

Benefits

• Competitive salary + generous tips and bonus structures
• Job Security via permanent full time employment in a successful restaurant Group
• 40-hour workweek — no excessive hours. Real work-life balance!
• Fully funded external training — leadership, sales skills beverage knowledge and more
• Incredible staff dining discounts across all five venues
• Real career progression — we promote from within at every level
• Work with and learn from Melbourne’s most respected hospitality professionals
• Prime CBD location close to public transport

Skills and Experiences:
How to Apply

Click APPLY to submit your application. For a confidential conversation about the role, contact Human Resources via hr@thesantelmogroup.com.au. Shortlisted candidates will be contacted within 2 business days for an initial phone screen.

The San Telmo Group is an equal opportunity employer and welcomes applications from all backgrounds.