Resident Services Manager

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Overview
The Resident Services Manager is the primary liaison between homeowners and vendors, ensuring the smooth and efficient handling of service requests from initiation to completion. This role involves assisting residents throughout the work order process, managing documentation, coordinating with vendors, preparing proposals, and overseeing timely completion and inspections of work orders.

Duties

• Serve as the main contact for homeowners requesting home repair services to their residents.
• Assist residents with preparing and submitting accurate scopes of work; ensure precise and timely processing of work orders.
• Manage recordkeeping, documentation, and workflow coordination, both in-office and in the field, to ensure efficient work order management.
• Generate and distribute monthly reports summarizing service activity and request status; maintain accurate records in the Association’s property management software (Yardi) and ensure inspections are performed upon work completion.
• Assist with modifications and community projects as needed.
• Cross train on perimeter camera system and functionality.
• Perform additional duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED required; Associate's or Bachelor's degree in Project Management or Construction Management is preferred but not required.
• One to three months of relevant experience and/or training or an equivalent combination of education and experience..
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); familiarity with Yardi or similar property management software is a plus.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Excellent phone etiquette and interpersonal communication skills.
• Ability to build and maintain positive relationships with residents, staff, and vendors.
• Proactive problem-solving and conflict-resolution skills.
• Community Association Manager (CAM) license is a plus.
• Must possess a valid Florida Driver's License and meet insurability requirements.

Join our team as a Resident Services Coordinator where you can make a significant impact on the community while enhancing your career in property management!

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Please Note: All final candidates will be subject to a background check as part of the hiring process. This may include verification of employment history, education, and any other relevant information deemed necessary for the position.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel, reach with hand and arms and talk to hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel or crouch. The employee must frequently lift and/or move up to ten pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The position is primarily performed both outdoors and indoors. Occasional exposure to outdoor weather conditions may occur while performing job duties. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Palm Beach Gardens, FL 33418 (Preferred)

Ability to Relocate:

• Palm Beach Gardens, FL 33418: Relocate before starting work (Preferred)

Work Location: In person