Resident Support Officer

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Introduction:
Working at SwanCare means more than ‘just a job’, we enrich lives for a living and pride ourselves on providing quality care, accommodation, and services to our residents. There is a reason we are one of WA’s leading not-for-profit aged care providers since 1961!

Description:
About the Role:
As the Resident Support Officer within our Retirement Living team, you will play a vital role in creating vibrant, connected and supportive communities. Through meaningful engagement, genuine care, and proactive support, you will help foster a welcoming environment where residents feel heard, respected, and empowered to enjoy their retirement years. By working collaboratively with team members, volunteers, and residents, this role helps shape a thriving community where people truly belong and live well.

Key responsibilities:

• Provide support to residents including emergency calls and equipment requirements.
• Assess and identify 'at risk' or vulnerable residents.
• Provide residents with resources and information to promote independence and wellbeing.
• Educate and support residents in accessing medical and support services including SwanCare's onsite services.
• Coordinate referrals to Home Care.
• Engage with residential care facilities when a village resident is relocating to residential care.

For more information, please view the Job Description here.

Why Work For Us?

As the largest single site retirement and aged care community in WA, we are proud of our excellent reputation among our residents, their families, and our staff. You'll see the difference you make every day in the smiles of our residents and our people, and in our collective success. With more than 1000 residents and 700+ staff members, you are guaranteed to be working with a professional community of likeminded people. We will recognise your dedication and achievements, and we will support you with regular training and development, to be the best you can be. Oh, and by the way, our people say we're the warmest, most welcoming workplace you'll ever find!

As our staff are our most valuable resource when it comes to delivering the highest level of quality care to our residents, we offer a range of industry-leading benefits to acknowledge their contributions. Find out more about what’s on offer

What We Will Offer You:

• Being a not-for-profit organisation, you will have access to attractive salary options, increasing your take home pay!
• A supportive and collaborative work culture where you feel like home.
• Flexible hours to maintain your work-life balance.
• Be part of an award winning reward and recognition program.
• Exceptional on-site services and facilities.
• Discounts on HBF health insurance, on-site gym membership and selected retail providers.
• Free onsite parking.
• Access to our Employee Assistance Program.

Skills and Experiences:
Key Role Requirements:

• Previous experience in a similar role in retirement living or a related sector.
• Valid First Aid Certificate.
• Strong interpersonal, communication and influencing skills.
• Demonstrated commitment to delivering superior quality customer service.
• Ability to work unsupervised and collaboratively within a team.
• Well developed IT literacy skills
• Permanent working rights within Australia
• National Police Clearance

What Happens After I Apply?

Please submit a covering letter with your resume.

We will start the shortlisting and interviewing process straight away so if you are interested in becoming part of the SwanCare team, apply today – we’d love to hear from you!