Residential Leasing Manager

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About Our Company: We're Yoke Group, a dynamic and growing real estate development company in Hamilton, specializing in the management of diverse real estate assets, including a portfolio of mixed-use residential and retail properties. We're committed to creating high-quality living spaces and delivering exceptional value to our residents. We are expanding our team and seeking a results-driven professional to optimize our residential portfolio's occupancy and tenant experience.

Position Summary: We are seeking a Residential Leasing Manager to take full ownership of the residential leasing lifecycle across our Hamilton portfolio. This critical role is responsible for aggressively minimizing vacancy, driving revenue growth, and ensuring a positive experience for all prospective and new residents. If you are a highly motivated, sales-oriented professional with a proven track record in residential leasing and a deep understanding of market dynamics, we want to hear from you. You will be instrumental in achieving our occupancy targets and enhancing our residential communities.

Key Responsibilities:

• Leasing Strategy & Execution:
• Proactively manage the entire residential leasing pipeline from initial inquiry to signed lease and move-in.
• Develop and implement effective marketing strategies for vacant residential units to attract high-quality prospects, utilizing various online platforms (ILSs) and local initiatives.
• Conduct compelling property tours (virtual, self-guided, and in-person) for prospective residents, highlighting unit features, building amenities, and neighborhood benefits.
• Manage and respond promptly to all residential leasing inquiries via phone, email, text, and online portals.
• Oversee the application process, including prospect screening, background checks, and reference verification, ensuring compliance with all relevant regulations (e.g., Ontario Residential Tenancies Act).
• Negotiate lease terms, prepare lease agreements, and facilitate the lease signing process.
• Coordinate smooth tenant move-ins and initial orientations.
• Market Analysis & Pricing:
• Conduct ongoing market research and competitive analysis (using tools like the Residential Unit Pricing & Availability Form) to recommend optimal rental rates that minimize vacancy and maximize revenue.
• Monitor market trends, competitor pricing, and absorption rates to advise on pricing adjustments and promotions.
• Tenant Relations & Retention (Leasing Focus):
• Build positive relationships with prospective and new residents, ensuring excellent customer service during the leasing process.
• Proactively manage lease renewals, striving to retain high-quality residents and minimize turnover.
• Reporting & Optimization:
• Maintain accurate and up-to-date records of all leasing activities, prospect interactions, and unit statuses within our property management software (Yardi Breeze now, transitioning to a new PMS soon).
• Provide regular reports on key performance indicators, including vacancy rates, lead conversion rates, and time-to-lease.
• Collaborate with the Director of Asset Management and Owner to optimize leasing strategies based on performance data.

Qualifications:

• Experience: Minimum of 3-5 years of progressive experience in residential property leasing, specifically with multi-unit residential buildings.
• Proven track record of consistently achieving low vacancy rates and meeting or exceeding leasing targets.
• Demonstrated ability to effectively manage a leasing pipeline and drive results.
• Skills:
• Exceptional sales, negotiation, and closing skills.
• Excellent verbal and written communication, and interpersonal skills.
• Highly organized, proactive, and detail-oriented with strong follow-up abilities.
• Proficiency with property management software (experience with Yardi Breeze is an asset, adaptability to new systems like AppFolio/DoorLoop is essential).
• Proficiency with online listing platforms (ILSs) and CRM functionalities.
• Strong analytical skills for market research and pricing recommendations.
• Thorough knowledge of the Ontario Residential Tenancies Act (RTA) and fair housing laws.
• Other:
• Valid G-class driver's license required.
• Ability to work a flexible schedule, including evenings and weekends, to accommodate prospect availability.

What We Offer:

• Competitive base salary of $60,000 - $70,000 annually.
• Attractive performance-based commissions (e.g., $200 - $350 per new lease signed), offering significant earning potential.
• Comprehensive benefits package (details to be discussed).
• Opportunities for professional development and growth within a dynamic and expanding company.
• Supportive team environment where your contributions directly impact revenue and asset value.
• Mileage reimbursement for property travel (if personal vehicle used) or potential for shared company vehicle usage (to be discussed).

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person