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Anglicare Sydney

Residential Operations Manager

Posted on Dec. 4, 2024

Castle Hill, Australia
0 - 0 USD (yearly)

Full Time

About Us:

Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us!

Are you passionate about making a difference in the lives of residents and leading a dedicated team?

We are seeking a dynamic and experienced Operations Manager to join our Residential Leadership Team at Warrina, Castle Hill. This role is pivotal in ensuring the operational effectiveness and efficiency of our home, delivering the highest levels of care and wellbeing for our customers.

Key Responsibilities (not limited to):

Customer Care & Wellbeing: Manage all non-clinical administrative and commercial functions to achieve KPIs and budget. Assist with feedback and complaint management, and contribute to resident wellbeing.
People Leadership: Lead, coach, and manage an engaged team. Uphold Anglicare’s Vision and Mission, and encourage collaboration across teams.
Workforce Management: Effectively manage rosters, annual leave, and contingency plans. Ensure accurate completion of HR and payroll functions.
Compliance & Quality Assurance: Adhere to Anglicare’s policies and champion a culture of compliance and continuous improvement. Maintain accurate staff compliance records and ensure a safe workplace.

Key Skills:

Excellent interpersonal skills with the ability to communicate at all levels.
Financial acumen with meticulous attention to detail.
Ability to manage work efficiently and effectively.
Leadership skills to build trust, coach, and engage the team.
Decision-making skills within the area of responsibility.

About you:

Demonstrated experience in a senior administrative role.
Proven track record of successful KPI management.
Experience managing budgets and commercial KPIs.
Familiarity with HRIS, payroll, time management, and financial systems.
Experience managing a team and fostering a growth mindset.

Benefits of joining Anglicare:

A warm, welcoming culture
Ongoing training and development with a focus on career growth
Experienced and passionate leadership team who are supportive and consultative
Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment.
Employee Assistance Program - Free, voluntary and confidential counselling service
Fitness Passport
Access to discounts from over 400 retailers on our rewards program

We strongly encourage Aboriginal and Torres Strait Islander applicants to apply.

Please note that successful completion of background checks and a NDIS Worker Screening Check Clearance may be required for this role.

At Anglicare, we are committed to honouring Jesus Christ, enriching lives, and strengthening communities.

We maintain a zero-tolerance policy for child abuse, ensuring the safety and wellbeing of all children and young people.

We are a forward-thinking organisation focused on continuous improvement and innovation, with a dedicated team that always puts our residents first. If this role sounds like you, we’d love to receive your application!

Application Close Date: January 19, 2025

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