Residential Supervisor

Residential Supervisor (In-Home Disability Services)

At the Healthscope Independence Services (HIS), we are seeking a passionate and experienced Residential/ House Supervisor to lead our Supported Independent Living (SIL) services operating within the NDIS.

• Permanent, Full Time
• Classification: Level 4 – (Pay point will be determined based on experience and qualifications).
• Work Location: Zuccoli, NT

About Us
For over 30 years, Healthscope Independence Services has been supporting people with disability to live more independently. Operating across multiple states, we provide both community-based and in-house support, guided by a person-centred approach. Our team is driven by compassion, respect, and a shared goal of helping clients achieve what matters most to them. We work with clients on their plans to reach their independence goals in our homes or in the community and build their confidence to make more choices in their daily life. Healthscope Independence Services is NDIS accredited and registered with TAC and WorkSafe, TIO and iCare. We meet all government and legislative requirements.

At Healthscope Independence Services (HIS), we offer:

• Supportive and inclusive workplace culture.
• Penalty rates, allowances, and entitlements in line with the SCHADS Award.
• Employee Assistance Program (EAP) for confidential wellbeing support.
• Everyday Star recognition programs for outstanding performance.
• Ongoing Learning and Development.
• Free flu vaccination voucher (staff only)

About the Role

This key leadership role will report to the Area Manager. The residential supervisor will lead a dedicated team of support workers, ensuring the day-day care and support provided to clients is consistent, safe, empowering. This role will collaborate closely with internal leadership team to maintain service continuity and positive client outcomes.

A typical day may include:

• Supporting clients with complex needs and ensuring services align with their individual goals

• Responsible for the rostering of all direct support staff within your house including monitoring of absenteeism and recommendations for escalation.

• Oversee support workers, provide guidance, and ensure high standards of cleanliness and comfort.

• Ensure all staff understand and fulfil their responsibilities, ensuring their accountabilities and conduct regular supervisions with all team members.

• Ensure all incidents are managed effectively and reported within relevant timeframes.

• Participate in audits and continuous improvement initiatives.

• Provide informal feedback, mentoring, and coaching to support workers.

• Identify training needs and escalate issues to the Area Manager.

To be considered for this role you will have:

• Certificate IV Disability or equivalent sector experience is required.

• Demonstrated ability to actively support people with disability in daily living and personal care skills.

• High level of interpersonal skills including the ability to consult and negotiate with a range of internal and external stakeholders

• Strong problem solving and decision-making skills.

• Ability to work independently without supervision and use judgement to appropriately escalate issues.

• Intermediate to advanced IT skills, including competency with client databases and use of the Microsoft Office Suite, email, web browsing and video conferencing platforms.

• Ability to mentor and coach staff to ensure best practice service delivery is achieved.

If you meet these criteria and feel this role aligns with your values and experience, we would love to hear from you. To apply, please include a cover letter, and CV. You will only be contacted if you proceed to the next stage.

Applications close: 12th May 2026

More Information: Our commitment to quality and safety for our clients, staff and visitors is our highest priority. Applicants will be required to provide a valid NDIS screening Check, First Aid, CPR. Driver’s License and Evidence of right to work in Australia prior to appointment. For more information visit our website .

Healthscope is an equal opportunity employer supporting diversity in our workforce. We encourage women, people of Aboriginal and Torres Strait Islander heritage and people of culturally diverse backgrounds to apply.